Position       : Product Recall Customer Support

Location : San Diego, CA

Duration : 12 Months Contract

Total Hours/week : 40.00

1^st shift

Must have Excel background and customer support experience

Description:

• Qualified individuals will be tasked with supporting a voluntary product recall. You will be responsible for contacting affected customers, providing that customer with the upgrade, troubleshooting, and appropriately documenting your work.
• This role requires providing customer support. Any work that is completed must also be appropriately documented and reported against.

Responsibilities:

• Must have Excel background and customer support experience

• Conduct in/outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Provide customer feedback to corporate teams
• Use of SAP
• General clerical duties including: photocopying, fax, and mailing
• Perform research to schedule remediation trips for recalls.
• Advantages & Value
• In addition to working with a company that strives to provide employee growth and well-being, you have the opportunity to gain professional growth and exposure to the medical device industry.
• Job Requirements:
• Excellent customer service
• Strong phone presence
• Attention to detail
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills
• Use of Microsoft Office; Outlook, Excel, Microsoft Word
• Polite and professional phone demeanor
• Ability to stand for long periods of time, bend, kneeling, and some lifting of equipment may be required of up to 50 pounds