Database Analyst 
Sparks, MD

1 Year Contract

8:00 AM to 5:00 PM

Weekly 42.50 hours[Mon-Fri]

Qualifications:

• Demonstrated leadership, motivational and organizational skills with a proven track record of accomplishments in cross-functional projects/teams/programs
• Understanding of Quality Systems and able to quickly learn Client business policies and department policies
• Possesses advanced understanding Microsoft Office programs
• Ability to learn quickly and take on new tasks, as needed
• Demonstrated effective interpersonal skills; including effective internal and external communications and crisis/conflict resolution skills
• Possesses excellent problem solving skills
• Demonstrated consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
• Works well in a team environment Education and Experience
• Bachelor's Degree and/or equivalent experience
• Must have the ability to multi-task and be adaptable to changing business environment(s).
• Proficient PC skills (Microsoft Office package).
• Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.
• Effective planning and organizational skills
• Preferred experience with SAP and ServiceMax
• Minimum of 3+ year of Data analysis experience
   

Responsibilities:

• The Service Documentation Analyst in U.S. Technical Services & Support is a key member of the Service Organization and reports to the Service Compliance Manager.
• The role is directly responsible for monitoring the compliance of all U.S. Technical Service & Support documentation to departmental procedures. Additionally, the role is accountable for weekly, monthly and annual compliance reporting at the departmental and individual levels to identify any areas requiring additional training.

Job Description:

• Ensure that all submitted service documents are compliant with service quality documents and procedures.
• Contact service personnel to obtain missing document components discovered during document review.
• Generate compliance reports to be distributed to the Service Management team in order to assess the performance of their teams.
• Generate weekly reports for the Service Organization to help ensure all members of the Service Organization are maintaining their compliance to departmental procedures.
• Follow-up with customers to attain materials required for quality investigation.
• Ensure all returns are received for those service documents that indicate returns are expected.
• Maintain a calibration database of measurement equipment and tools that contains the service orders where the equipment was used. o Review training forms for accuracy and completeness. o Verify validity of training documents included on training forms.
• Maintain and update training material curricula for service employees.
• Develop training and conduct program(s) to ensure high level of associate awareness of regulatory and compliance responsibilities.
• Serves as a representative of US Service & Support in department audits and facilitates this process, bringing in the appropriate personnel to discuss their area.
• Assists with investigation and implementation of CAPAs assigned to US Service & Support. o Uses data to understand where training opportunities are and assists management in addressing these opportunities to assure compliance.