Complaint Handling
Summary
| Title: | Complaint Handling |
|---|---|
| ID: | 157492 |
| Department: | Information Technology |
Description
Position : Complaint Handling
Location : Tempe, AZ
Duration : 6 Months Contract
Total Hours/week : 40.00
1st shift
Description:
Required:
- BS Engineer degree
Desired Skills:
- Clear communication skills (the ideal candidate will to communicate with doctors, sales reps and international counterparts via telephone and email).
- Analytical skills/critical thinking
- Attention to detail
- Strong work ethic and time management
- Would prefer a candidate with some medical experience whether job-related or through education; i.e. FDA knowledge, or anatomy, etc.
- Not looking for a Quality tech / or lab tech.
Responsibilities:
- Accurately records and logs all complaint information from customers and Bard employees into the electronic complaint handling database.
- Records and reports complaints to manufacturers of distributed products as stated in distribution agreements.
- Acknowledges receipt of complaint and generates closure letters, as appropriate.
- Assists with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
- Provides information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
- Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer thru file closure.
- Completes complaint file closure activities.
- Continuously monitors complaints for potential trends.
- Responsible for the secure and accurate maintenance of the complaint database.
