Job Openings >> Complaint Handler
Complaint Handler
Summary
Title:Complaint Handler
ID:157673
Department:Development
Description

Position       : Complaint Handler

Location : Tempe, AZ

Duration : 6 Months Contract

Total Hours/week :40.00

1st shift

 

Description:

  • BS Engineer degree

 

Desired Skills:

  • Clear communication skills (the ideal candidate will to communicate with doctors, sales reps and international counterparts via telephone and email).
  • Analytical skills/critical thinking
  • Attention to detail
  • Strong work ethic and time management
  • Would prefer a candidate with some medical experience whether job-related or through education; i.e. FDA knowledge, or anatomy, etc.
  • Accurately records and logs all complaint information from customers and client employees into the electronic complaint handling database.
  • Records and reports complaints to manufacturers of distributed products as stated in distribution agreements.
  • Acknowledges receipt of complaint and generates closure letters, as appropriate.
  • Assists with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
  • Provides information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
  • Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer thru file closure.
  • Completes complaint file closure activities.
  • Continuously monitors complaints for potential trends.
  • Responsible for the secure and accurate maintenance of the complaint database.
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