Position : Product Manager, Business Transformation—Technology Enablement (P4)

Location : San Diego, CA

Duration : 5 Months

Total Hours/week : 40.00

1^st Shift

Client : Medical Devices Company

Job Category : IT

Job Family                       : Requirements Analysis

Level of Experience : Senior Level

Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Work hours: 8am PST – 5 PM PST

HYBRID: onsite once a week

• 3 Must haves on the resume: Salesforce Sales 5+ years, product manager experience and integration experience

Job Description:

• The Business Transformation Product Manager owns the business outcomes for strategic technology initiatives.
• This role collaborates with cross-functional stakeholders and IT to deliver system improvements that drive business value for Medication Management Solutions (MMS).
• The Business Transformation department is focused on the Quote to Cash and Issue to Resolution Work Streams.
• The Service work stream includes the Technical Support Center, Infusion Repair Depot, Field Service, Professional Services, and Service Contracts.
• This role works across the MMS Portfolio and within project teams to standardized delivery cadence and capabilities, identify operational efficiency opportunities, and to establish predictable and repeatable intake and delivery processes.
• This role works closely with leaders, stakeholders, and core project team members to prioritize the backlog, manage dependencies, remove impediments, and drive continuous improvement through metrics analysis and optimization.
• System solution core technologies include SAP (ECC/CRM, S/4 HANA), Salesforce (Service Cloud, Salesforce Field Service, Community Cloud, Asset360), Genesys PureCloud, Google Dialogflow, CPQ Oracle, and other custom tools.

Primary Responsibilities

• Define Product Strategy and Roadmap: Owns the Strategic Vision. Develop and articulate a clear product vision aligned with the company's overall strategic goals, incorporating user feedback, market trends, and technological advancements. Create and maintain a product roadmap, ensuring alignment with organizational priorities.
• Cross-Functional Collaboration: Establish strong relationships with key stakeholders such as business, UX design, regulatory, IT, and marketing teams to ensure seamless execution of the product development lifecycle, from ideation to deployment. Act as a bridge between technical teams and stakeholders, facilitating effective communication and understanding of project requirements. Drives collaboration, adoption of best practices, and ensures mission critical programs are effectively executed across the US Region.
• High-level requirements: accountable for high-level requirements for solution confirmations and sustaining development.
• Research and User Insight: Partner with UX designer to conduct comprehensive end user research to identify unmet needs, opportunities, and potential areas for product improvement or expansion.
• Leverage data-driven insights to inform product decisions, prioritize features, and validate assumptions, ultimately driving business results and product adoption.
• Regulatory Compliance and Quality Assurance: Ensure products meet all relevant regulatory standards and certifications, collaborating with IT to navigate compliance requirements.
• Product Lifecycle Management: Lead global digital transformation program through product lifecycle, from concept to end-of-life, by gathering requirements, prioritization, development, testing, launch and monitoring performance metrics, conducting post-launch evaluations, and making data-informed decisions about updates, enhancements, or discontinuations.
• Stakeholder Engagement and Communication: Engage with key stakeholders, including business, IT, quality and other internal teams, to gather feedback, address concerns, and align product development efforts with customer needs. Craft and deliver compelling presentations, assist with product demos, and documentation to effectively communicate product features, benefits, and value proposition.
• Financial Analysis and Budgeting: Collaborate with finance and contract management to develop and manage budgets, forecast needs, and conduct cost-benefit analyses to ensure optimal resource allocation.
• Stay Abreast of Industry Trends and Emerging Technologies: Stay up to date with advancements in business technology, and medical device regulations that could impact business systems, leveraging this knowledge to effectively communicate impact to leadership and guide product strategy.
• Drive Innovation and Continuous Improvement: Foster a culture of innovation within the product team, encouraging creativity, experimentation, and the pursuit of novel solutions to address complex business challenges.
• Customer Support and Issue Resolution: Work closely with customer support teams to address product-related inquiries, issues, and escalations, ensuring timely and effective resolution to maintain high customer satisfaction levels.

General / Soft Skills

• Strategic thinking
• Highly professional communication skills (both written and verbal).
• Ability to collaborate horizontally and vertically.
• Ability to pivot and adapt to support changing business priorities.
• Extremely organized with great attention to detail ability to zoom in and out.
• Ability to concurrently manage multiple projects.
• People management skills with direct and non-direct staff.
• Ability to delegate and follow up.
• Ability to communicate effectively to all levels of stakeholders.
• Presentation skills tailored for audience.
• Early adopter of technology, with ability to learn and adapt efficiently and effectively.
• Experienced and comfortable demoing technology highlighting business value/benefits.
• Excellent listener, seeks deeper understanding of stakeholder and end-user perspective, asks great questions.
• Superior analytical and problem-solving skills.
• Continuous improvement mindset to identify future opportunities based on business needs.
• Effectively navigates matrixed structure to meet deliverables and build relationships.
• Passionate about sharing knowledge mentoring team members.

Leadership Support

• Partner with Functional Managers, and Scrum Master on team and individual performance/development opportunities
• Partner with Scrum Master to develop business cases and drive IT governance process.
• Partner with Scum Master and Product Owner to drive long term technology roadmap strategy considering business and industry trends.

Team Support

• Collaborate with Business Partners, Strategy Operation and Operational Excellence teams and stakeholders to refine project success metrics.
• Manage and track dependencies (internal & external)
• Partner with Scrum Master and Functional Management to remove roadblocks and impediments to ensure the team can remain on target to deliver against their commitments.

Preferred Qualifications

• Bachelor’s degree in business administration, Information Systems, Computer Science, Engineering, or related field or equivalent work experience.
• Minimum of 3 years program or product management experience
• Minimum of 3 years supporting Salesforce or SAP products

“Nice to have” Qualifications

• Project Management Certification (e.g., PMP®, PMI-ACP) preferred.
• Second-level Agile Certification (e.g., A-CSPO, CSP-PO) preferred.
• Product Management Certification preferred
• Experience using agile project management tools (e.g., Jira, Confluence, VersionOne, Rally).
• Salesforce experience/certification preferred.
• Greenbelt/Back Belt preferred.
• SAP knowledge preferred.