Customer Care Specialist
Summary
| Title: | Customer Care Specialist |
|---|---|
| ID: | 4096586 |
| Department: | Client Services |
Description
Position : Customer Care Specialist
Location : San Antonio, TX
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Customer Service
Level of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Training Schedule will be 7:30am - 4:30pm for 2 weeks.
Workdays/hours: Work hours are between 7am - 6pm. 8-hour work schedule.
Job Description:
- A Customer Care Specialist is responsible for assisting customers with, placing new orders, providing status of existing orders, answering questions concerning availability of client products.
Duties will include:
- Communicating with customers over the phone or via email.
- Providing detailed order information.
- Reviewing customer orders and/or account information while resolving issues.
Qualifications:
- Basic computer navigation skills required.
- Working knowledge of MS Excel, Word, Outlook required.
- Customer Service experience desired.
- Call Center experience desired.
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