Position : Sales Support Workflow Coordinator

Location : Stuart, FL

Duration : 12 Months contract

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Sales Support

Level Of Experience: Entry Level or Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Shift Schedule:

Monday-Friday

8:30am-5:00pm EST

9:00am-5:30pm EST

9:30am-6:00pm EST

They can pick their schedule, but need to work 1 night till 6:00pm

Note:

• Remote roles - must have high speed WiFi connection and place to setup home office

Job Description:

Position purpose

• The Workflow Coordinator’s primary responsibility is to review and assign incoming work tasks throughout the LINK program.
• This position will oversee incoming work buckets related to new orders, documentation, escalations, and rush requests.
• They will also manage aging in the team members work buckets to ensure work is being completed on time.

Primary Duties And Responsibilities:

• Works in conjunction with Bard Care team, Management, Sales and Documentation.
• Reviews, assigns and designates priority for new files, reorder files, service tickets, tech flips to ensure all work is assigned in alignment with the teams service level agreements.
• Handles any rush or escalation emails, and assigns to the appropriate party to complete the task – follows up on assignments not worked outside of our service level agreements.
• Manages aging of current team members work buckets to make sure work is completed on time.
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
• Design, validates and implements management dashboards and reports that illustrate key performance indicators on weekly, monthly, quarterly, and/or annual basis.
• Partners with leadership to provide feedback, identify coaching opportunities and quality trends.
• Ensure zero call backlogs and minimize risks related to workflow and task assignment.
• Supports Management and Coaches as needed or directed/assigned.

Ancillary Duties And Responsibilities:

• Maintain an exceptional level of accuracy with commitment to data and medical documentation integrity.
• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork, and integrity.
• Performs other duties and tasks as assigned.

Reporting Relationship Responsibilities:

• No supervisory responsibilities
• Provides work direction only
• Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

Minimum Requirements or Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Education/Experience:

• Associates Degree or equivalent preferred; two to three years related experience and/or training in a clinical environment; or equivalent combination of education and experience.

Skills:

Language:

• Ability to read, analyze, and interpret medical documentation, medical supply publications, patient account history, technical procedures, and/or training tools.
• Ability to comprehend and effectively communicate patient account status. Excellent verbal and written communication skills.

Math:

• Ability to solve basic math equations. Ability to calculate figures and amounts such as percentages, daily/monthly frequency of use, order quantities and product quantity on hand.

Reasoning:

• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Advanced analytical reasoning to include ability to forecast exponentials within workflow processes and reason against outside factors.

Computer:

• Knowledge of Microsoft Office Applications. Excellent data entry, proofreading and typing skills.
• Experience with Access, Tableau and/or Salesforce is desirable.

Telecommunications:

• Ability to utilize or knowledge of call center telecommunications software.

Licensure or Certifications required:

• No certifications required.

Work Requirements

• Ability to work some evening shifts, weekends, and overtime as needed.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the employee performs tasks in a temperature-controlled office environment under normal office conditions.
• The noise level in the work environment is usually moderate.
• The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.