Title: | Sales Support Workflow Coordinator |
---|---|
ID: | 335074 |
Department: | Sales |
Position : Sales Support Workflow Coordinator
Location : Stuart, FL
Duration : 12 Months contract
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Sales Support
Level Of Experience: Entry Level or Mid-Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Shift Schedule:
Monday-Friday
8:30am-5:00pm EST
9:00am-5:30pm EST
9:30am-6:00pm EST
They can pick their schedule, but need to work 1 night till 6:00pm
Note:
- Remote roles - must have high speed WiFi connection and place to setup home office
Job Description:
Position purpose
- The Workflow Coordinator’s primary responsibility is to review and assign incoming work tasks throughout the LINK program.
- This position will oversee incoming work buckets related to new orders, documentation, escalations, and rush requests.
- They will also manage aging in the team members work buckets to ensure work is being completed on time.
Primary Duties And Responsibilities:
- Works in conjunction with Bard Care team, Management, Sales and Documentation.
- Reviews, assigns and designates priority for new files, reorder files, service tickets, tech flips to ensure all work is assigned in alignment with the teams service level agreements.
- Handles any rush or escalation emails, and assigns to the appropriate party to complete the task – follows up on assignments not worked outside of our service level agreements.
- Manages aging of current team members work buckets to make sure work is completed on time.
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
- Design, validates and implements management dashboards and reports that illustrate key performance indicators on weekly, monthly, quarterly, and/or annual basis.
- Partners with leadership to provide feedback, identify coaching opportunities and quality trends.
- Ensure zero call backlogs and minimize risks related to workflow and task assignment.
- Supports Management and Coaches as needed or directed/assigned.
Ancillary Duties And Responsibilities:
- Maintain an exceptional level of accuracy with commitment to data and medical documentation integrity.
- Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork, and integrity.
- Performs other duties and tasks as assigned.
Reporting Relationship Responsibilities:
- No supervisory responsibilities
- Provides work direction only
- Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.
Minimum Requirements or Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
Education/Experience:
- Associates Degree or equivalent preferred; two to three years related experience and/or training in a clinical environment; or equivalent combination of education and experience.
Skills:
Language:
- Ability to read, analyze, and interpret medical documentation, medical supply publications, patient account history, technical procedures, and/or training tools.
- Ability to comprehend and effectively communicate patient account status. Excellent verbal and written communication skills.
Math:
- Ability to solve basic math equations. Ability to calculate figures and amounts such as percentages, daily/monthly frequency of use, order quantities and product quantity on hand.
Reasoning:
- Ability to solve practical problems and deal with a variety of variables.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Advanced analytical reasoning to include ability to forecast exponentials within workflow processes and reason against outside factors.
Computer:
- Knowledge of Microsoft Office Applications. Excellent data entry, proofreading and typing skills.
- Experience with Access, Tableau and/or Salesforce is desirable.
Telecommunications:
- Ability to utilize or knowledge of call center telecommunications software.
Licensure or Certifications required:
- No certifications required.
Work Requirements
- Ability to work some evening shifts, weekends, and overtime as needed.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear.
- The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.
Work Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this position, the employee performs tasks in a temperature-controlled office environment under normal office conditions.
- The noise level in the work environment is usually moderate.
- The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.