Position : Analyst - Data Coordinator

Location : San Antonio, TX

Duration : 12 Months Contract

Total Hours/week :40.00

1st Shift

Description:

• Excel must know Pivot Tables and Formula will be involved in Reporting. Depending on performance and attendance this position has the potential for the temp to be converted to full time. Any experience on phone system and Workforce Management. Attention to detail, organization and multitasking skills is a must.
• Data Metrics/Analytics is responsible for developing, quantifying and evaluating the transformation of internal and external information into business intelligence to support the strategic objectives of the sales organization and drive operational excellence. Includes data and technology management (data acquisition, mining, analysis, data integrity management, metrics management and reporting.) Demonstrates advanced knowledge of concepts and principles of business metrics and analytical techniques/tools, including their application in executing effective sales data management and reporting. Demonstrates working knowledge of at least one software quality discipline. Implements existing software quality strategies on small projects. Implements existing software quality processes on small projects. Collects and publishes defined metrics on small projects. Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills. Applies knowledge and skills to a variety of standard activities. Works with moderate guidance in own area of knowledge.
• 50% • Manage internal schedule reporting, including performance and productivity metrics.
• 15% • Manage the data reporting elements of the Health Care Professional account maintenance system.
• 15% • Support New hire request for SAP Access and phone set up.
  • Support the initiatives on reports necessary to track, trend, and analyze all department KPI’s, metrics and measurements.
  • Ensure adherence to regulatory (SOX, ISO, FDA, cMDR, etc.), business and department guidelines, policies, and procedures.
• 10% • Support the Customer Service Representatives and Team Leaders in the setup and troubleshooting of the Call Monitoring System, SAP, Telecom and other systems.
• 10% • Support Department Continues improvement initiatives.