Position : Custom Reagent Solutions Coordinator – Mid Level

Location : San Diego, CA

Duration : 12 Months contract

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Level Of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Job Summary:

• This role is responsible for working directly with external customers and client personnel to ensure the timely delivery custom reagents and services.
• Activities include but are not limited to: customer communications/coordination, assessment/feasibility of request, customer service, planning, and material ordering and handling, and project management assignments.
• This role gathers customer requirements and specifications for make-to-order product configurations and pricing, to be used in creating quotes and will act as the liaison between the customer and

program/technical experts as needed.

This role serves as one the primary point of contact for customers throughout the ordering process.

• Customs reagents team offers customized biotechnology products and services, and this positions will require ongoing development of new skills, to meet evolving business needs.
• Must be able to work independently with minimal supervision and be capable of suggesting process improvements to ensure internal efficiencies are realized and maintain a high level of customer satisfaction.
• Additional projects may be assigned which are relatively complex in nature where sound judgment and product specific knowledge is required.

Duties and Responsibilities:

• Daily coordination of all customer-facing activities related to instruments and/or custom (make-to-order) reagent quote and order management, including follow-up and resolution.
• Communicate with external customers via phone, fax, and email. Interact directly with intercompany/international client offices to support regional customers.
• Interacts with Marketing, Operations, Manufacturing, Technical Application/Product Support, Planning, Shipping and other functional groups to drive the process from inquiry to order fulfillment.
• Work with custom service department to ensure timely quote creation and order placement of customer orders and provide support to address question/issues as they arise.
• Respond accurately and professionally to the customer and internal client personnel inquiries, providing pricing, availability, terms and conditions, and other product and order related information.
• Responsible for supporting business and legal terms and conditions. Identifies and communicates business risks.
• Reviews cost structures and prepares margin analysis as needed
• Identify repeat orders, ensue consistency in order filament. Manage and update forecasts based on customer inputs and ordering trends
• Assist in marketing activities
• Update customers on order and shipment progress, alert in advance regarding deliver delays
• Coordinate cross- plant planning of materials. Work closely with planner to monitor in process orders and ensure on time delivery.
• Run and review/manage Open order Report daily.
• Provide analytics, determine cause and possible corrective measures.
• Complies with all GMP, regulatory and ISO guidelines including company policies and departmental procedures.
• Highly involved in production activities, planning across all sites. Creation of production orders, as needed, and monitoring progress to ensure adherence to schedule. Also involves coordinating production activities cross-plants.
• Ensure capturing all customer inquiries in client system through the life of the order fulfillment.
• Responsible for updating customer record with relevant information needed for quote creation.
• This includes but not limited to feasibility analysis and master data creation.
• Work closely with the Master Data Organization (MDO) and appropriate support functions to ensure quote creation within established metrics.
• Create and maintain custom materials and services in SAP.
• Work directly with the Master Data organization to create and maintain product structure -BOMs, routings, Quality Inspection Plans, list prices, listing and exclusions and material master records.
• Also responsible for managing any requested changes in master data.
• Responsible for any SAP related data for Contract Services. This includes creation of service contracts and service orders.
• Responsible for confirming goods and hours as consumed by each project, as well as, ensuring proper invoicing.
• Project Management: To be able to take on and manage projects as needed and as they relate to current job responsibilities or to implement lean manufacturing.
• Responsible for monitoring and reporting metrics and reports for associated responsibilities: On time delivery metrics, lead time metrics, scrap reports, etc
• Responsible to trouble shooting production variances and working with Finance and the MDO to resolve these issues where appropriate
• Represent customs on various teams as needed (i.e. S&OP, Core Teams, QA, Finance, etc)
• Creation and maintenance of custom specific Work Instructions and SOPs
• Maintain supplemental databases to track various aspects of the custom business.
• Schedule and organize meetings, maintain agenda, record meeting minutes and track action items to completion
• Proactively review processes and recommend changes and improvements
• Keep stakeholders informed on the status of work completion relative to scheduled deadlines.
• Brings regulatory compliance questions/issues to the attention of management when necessary
• Performs other related duties and assignments as required.
• Participate, as needed, in implementation of all system upgrades, ex: SAP, Filemaker, etc.
• Promote a safe work environment. Follows client Environmental, Health and Safety (EH&S) policies and procedures. Takes responsibility for safety in immediate work area. Participates in EH&S programs. Notified supervisor of all observed hazardous conditions or unsafe work practices.

Minimum Qualifications

Knowledge and skills:

• Experience with SAP or a similar ERP system is required
• Excellent communication skills and the ability to lead and promote the vision of the custom organization
• Strong skills in Customer Relationship Management
• Effective organization, planning and time management skills are required
• Ability to navigate complex systems. Demonstrates knowledge of functions, such as,
• Master Data, Materials Requirements Planning, customer management, Procurement and Goods issues/Receipts/Confirmations)
• Proven ability to work productively and independently in a small, cohesive team.
• This position interacts with a wide range of individuals, as well as, external customers and sales reps. Demonstrated ability to communicate effectively, with tact
• and diplomacy is necessary.
• Must be adept in managing processes effectively. Demonstrate understanding of process interdependencies, identify gaps, and offers solutions.
• Demonstrated proficiency in MS Word, MS Excel, and email systems is required.
• Knowledge of MS Project and/or FileMaker Pro is preferred.

Education and Experience

• A Bachelor’s degree is required. A degree in the life sciences is preferred.
• Minimum 2 to 4 years’ experience in a biotechnology or manufacturing environment required.
• Customer facing background required..