Position : Customer Account Coordinator

Location : Stuart, FL

Duration : 12 Months Contract

Total Hours/week :40.00

1st Shift 9am to 5:30 pm with OT as needed

Description:

Position Purpose

• The Customer Account Coordinator is a liaison between the Client Care team and Liberator Medical Supply, Inc. Customer Account Specialists. The primary responsibility is a primary point of contact for the Client Care team responsible for the distribution of new sales referrals via the Link program.

Primary Duties and Responsibilities

• Monitor the Link Program E-mail Inbox and responds accordingly in a professional and timely manner to the Client Care Team (including Client Customer Care reps and Territory Managers)
• Distribute Link Referrals from Salesforce to Customer Account Specialist as directed by Team Lead
• Facilitate rush requests for document procurement from Customer Account Specialist internally to the sales support department.
• Works in conjunction with Customer Account Specialist to identify and support customer service related initiatives as defined by program, company, and department goals and objectives
• Primary responsibility for input and reporting the Client Care Program Link referrals received by Liberator Medical Supply. The Customer Account Coordinator will ensure the spreadsheet is maintained and updated timely to ensure data reported is accurate.
• Primary responsibility for input of account status updates in the Salesforce system. The Customer Account Coordinator updates the spreadsheets every 24-48 hours to ensure that reporting is timely and accurate.
• Track and maintain the Customer Account Specialist production and daily referral account for internal submission to direct supervisor, management and executive management for review.
• Assign service tickets to Customer Account Specialist as initiated from Liberator Medical Supply, Inc’s sales support department.
• Field calls from Client Care reps and Territory Managers and routes the call accordingly when needed to direct supervisors

Ancillary Duties and Responsibilities

• Maintain an exceptional level of customer service coupled with professionalism during each external Client Care team interaction.
• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities

• __x__ No supervisory responsibilities
• __ ___ Provides work direction only
• _____Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.
• Minimum Requirements Or Qualifications (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Education/Experience:

• High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Skills:

• Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.
• Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.
• Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.
• Computer: Knowledge of Microsoft Office Applications, Access, sales force or other database software.
• Telecommunications: ability to utilize or knowledge of call center telecommunications software
• Licensure or Certifications required: No certifications required

Work Requirements

• Ability to work some evening shifts, weekends, and overtime as needed
• Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.
• Work Environment (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.