Position : Customer Order Management (Exp in ERP, Export, Logistics, Order management)

Location : San Antonio, TX

Duration : 12 Months

Total Hours/week : 40.00

1^st Shift

Client : Medical Devices Company

Job Category : Customer Service

Level of Experience : Entry Level

Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Monday – Friday; 8am – 5pm CT with an hour for lunch

Hybrid and onsite position: Tuesday – Thursday. The associate can work from the office Monday – Friday if that is their preference.

3 MUST HAVE'S ON RESUME:

• Minimum of 1 year experience with ERP system(s).

• Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service).

• Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).

Description:

SUMMARY:

• Customer Order Management is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution.

DUTIES AND RESPONSIBILITIES:

• Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses
• Demonstrates knowledge of standard business practices and procedures
• Performs tasks related to pre-sales service, order fulfillment and post-sales service
• Addresses moderately complex issues
• Resolves moderately complex customer issues with minimal supervision
• Communicates complex information on products and services. Recommends alternate products to meet customer needs
• Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills
• Applies knowledge and skills to a variety of standard activities
• Works with moderate guidance in own area of knowledge

COMPETENCIES:

• Team player with impactful verbal and written communication skills
• Ability to influence without authority
• Strong attention to detail
• Strong customer focus and a track record of implementing best-in-class service levels
• Ability to build strong relationships with relevant stakeholders
• Skillful at setting priorities, meeting deadlines, and managing multiple tasks
• Versatile learner with the ability to function in a changing environment
• Action-oriented and results-driven, independently seek continuous improvement opportunities
• Must be self-motivated and can be productive with little or no direct supervision
• Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook)
• Beginner to Advanced Microsoft Excel skills preferred

EDUCATION:

• A high school diploma plus 3 years of experience.