Position : Complaint Handler

Location : Tempe, AZ

Duration : 6 Months Contract

Total Hours/week : 40.00

1st Shift

Job Summary

Complaint Handling

• Accurately records and logs all complaint information from customers and Bard employees into the electronic complaint handling database.
• Records and reports complaints to manufacturers of distributed products as stated in distribution agreements.
• Acknowledges receipt of complaint and generates closure letters, as appropriate.
• Assists with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
• Provides information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
• Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer thru file closure.
• Completes complaint file closure activities.
• Continuously monitors complaints for potential trends.
• Responsible for the secure and accurate maintenance of the complaint database.

Qualifications :

• Minimum degree requirement Bachelor’s degree, prefer engineering/technical backgrounds.

Desired skills:

• Clear communication skills ( the ideal candidate will communicate with doctors, sales reps and international counterparts via telephone and email)
• Analytical skills/Critical Thinking
• Attention to detail
• Strong work ethic and time management
• Would prefer a candidate with some medical experience whether job related or through education (FDA knowledge, Anatomy, etc.)

Not looking for a Quality tech / or lab tech.