Position : Capital Systems & Services Quality Engineer – Entry Level

Location : Tempe, AZ

Duration : 3 Months

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Engineering

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Job Description:

• This position is an entry level engineering position within the Capital Systems & Services department.
• The engineer will be responsible for providing engineering and technical support to the Capital Systems & Services department regarding BDPI equipment service, repair, and complaint processes.
• (Per applicable standards, operating procedures, and work instructions.)

Summary of Position with General Responsibilities:

• Actively supports the Capital Systems & Services Department by supporting follow up process with customers and service centers helping to expedite return/repair process.
• Assist in processing no-sample return investigations, and closure of complaint/service records.

Essential Job Functions:

• Review FMEA’s as needed.
• Review complaint failure coding as needed for trending analysis.
• Assist in review of double trigger complaint events
• Support active CAPA projects.

• Assist in writing complaint investigations based on the service center’s investigation, repair, and root cause analysis.
• Perform quality reviews following the complaint investigation write up. (QA process step.)
• Provide technical support for service related questions and equipment functionality for CS&S department.
• Assist in the reviewing and updating of CS&S documentation related to re-usable equipment service and complaint processes.
• Trains on, understands, and follows company procedures and regulatory requirements.

Basic Qualifications:

• Effective communication skills, written and verbal
• Proficient in Microsoft Office Suite, Document Management (MasterControl), Enterprise (JDE/SAP), AS400 Active Contracts system, Trackwise Complaint Management System, and Trackwise CESC/ServiceMax service platforms
• Customer Service skills and ability to effectively communication with customers/service centers.
• Organizational skills.
• Computer-savvy skills.
• Technical writing skills.

• Basic interpersonal skills – active listening.
• Software application skills.
• Problem-solving / troubleshooting skills.
• Ability to work in cross-functional teams

Education and/or Experience:

• Engineering Bachelor’s degree
• 2 years preferred experience

• Medical industry (GMP) experience preferred
• Proficient in MS Office (Excel preferred)

Minimum Educational Requirements:

• Engineering Bachelor’s degree

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle or feel objects, tools, controls and office equipment.
• The employee frequently is required to talk and hear.
• The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment:

• While performing the duties of this job, the employee may be in an open cubicle environment.
• Candidate must be able to work in a team-oriented, fast-paced environment.
• BDPI is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.