Complaint Capture Coordinator
San Antonio, TX

5+ Months contract

8 AM to 5 PM

Weekly 40.00 hours

Qualifications:
• Ability to work with customer system administrators and clinicians

• Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations

• Ability to efficiently and effectively complete all data entry requirements for the complaint capture process

• Strong interpersonal skills

• Strong customer service skills

• High attention to detail

• Excellent time management and multitasking skills

• Excellent written and verbal communication skills

• Works well in a team environment

• Strong personal commitment to quality, customer service and patient safety

• Business and computer skills High School Diploma or GED, Associates degree or some college is preferred, but not required.

Responsibilities:

• Under the direction of the Complaint Process Team Lead, the Quality System Specialist I, will manage activities and procedures associated with complaint capture concerning client products.
• This position will be responsible for entering complaint details into the complaint handling system.
• This position will also be responsible for contacting customers as needed to obtain additional information regarding the reported complaints.

• Manage the receipt of complaints from all sources and all process steps required for data entry into the complaint handling system.

• Enter the complaint into the complaint handling system.

• Rout the complaint to the appropriate location for further review.

• Check the complaint for accuracy and content and ensure that all information needed to process the complaint is captured.

• Contact the customer for additional information as needed.

• Draft customer acknowledgment letter to verify receipt of complaint .