Position       : ASC Talent Acquisition Coordinator(Bilingual in Portuguese)

Location : San Antonio, TX

Duration : 12 Months Contract

Total Hours/week : 40.00

1st shift

Description:

• This position reports to the Americas Talent Acquisition Coordinator Lead and the purpose of this position is to support the Talent Acquisition Process Lead and Talent Acquisition Center of Excellence (CoE) in ensuring the Talent Acquisition Group meets its goal of effectively and efficiently supporting Talent Acquisition for the Americas.

Key Responsibilities:

• Become an expert on the system/s supporting the Talent Acquisition
• Provide data/information to the Talent Acquisition Coordinator Lead, Talent Acquisition/Management Process Lead, and Talent Acquisition CoE as needed to address problems, solve questions or analyze efficiency or effectiveness
• Perform tasks in support of Talent Acquisition in accordance with standard operating procedures. This may include processing transactions in Workday or other systems.
• Support special projects
• Provide support to the Customer Interaction Center (CIC) as required. This may include systems navigation, call script support, etc.
• Create written communications instructing users how to use systems
• Manage and support any escalated or high quality CIC cases
• Communicate any downstream impacts from CoEs to tier 1 support
• Flag any gaps in knowledge management materials at tier 0 (HROne) and tier 1 (call scripts).
• Complete all forms requests from the CIC
• Screen candidates per requirements and schedule interviews, coordinate logistics and sending of information to candidates and interviewer
• Initiate the various due diligence assessments where required (i.e. select background check, medical check, drug test, credential verification etc.). Trigger vendor support where available
• Initiate new hire on-boarding by ensuring information has been created in Workday and various required documents have been obtained from the new hire and where required to handover downstream

Educational Qualifications & Previous Experience:

• High School Diploma or equivalent; Associate’s Degree or equivalent or related specialized courses preferred
• Experience working in a Shared Services environment
• Previous experience as a systems “super-user”
• Expert proficiency in English
• Expert proficiency in Portuguese

Knowledge, Skills & Abilities:

• Ability to resolve routine problems and questions independently
• Excellent organization skills
• Ability to pay close attention to details and use time effectively
• Excellent oral and written communication skills and the ability to independently compose routine written communications
• Experience using a Human Resource Information System is desirable, especially Workday
• Experience using a case management system and knowledge portal
• Ability to work in a fast paced team environment
• Multi-tasking capabilities to manage several caseloads