Customer Advocacy Technical Specialist
Summary
| Title: | Customer Advocacy Technical Specialist |
|---|---|
| ID: | 306010 |
| Department: | Client Services |
Description
Position : Customer Advocacy Technical Specialist
Location : San Diego, CA
Duration : 6 Months Contract
Total Hours/week :40.00
1st shift
Description:
Summary
- Customer Advocacy - Technical is responsible for managing the technical related customer experiences for our products and services.
- This role will be supporting complaint handling for the Infusion Pump and Monitoring products.
What is expected of you for success in your role:
- Demonstrates working knowledge of the product line and how products are used and serviced
- Demonstrates working knowledge of basic electronics and mechanics
- Demonstrates working knowledge of medical device regulations
- Assessment of risk for situation under investigation
- Conducts tests as instructed by others and often participates in the creation of the test methods
- Follows written procedures and accepted flow charts to determine the significance of each complaint received
- Escalates complaints as defined by the Quality system
- Documents customer feedback and initial assessment information without adding opinion
- Forwards information to appropriate people as defined in written procedures including complaint assessment based on formal flow charts and product knowledge
- Writes or reviews technical customer closure letters prior to closing complaint files for most issues
Qualifications:
- BA or BS required, Engineering or Technical discipline preferred
- 0 -2 years’ experience in Quality, Regulatory, or Operations
- Knowledge of FDA regulations, trends for medical devices
- Knowledge of ISO standards, manufacturing, federal regulations
- Experience with SAP and Trackwise preferred
