Position: Technical Account Manager

Location: REMOTE

Duration: 12+ Months

Willingness to travel approximately 25%

We are looking for experienced Technical Account Managers to join us on our journey to oversee and address our customers’ technical needs and make customer success #1 priority. As a Technical Account Manager, you will be using your technical, communication and collaboration skills to help our customers achieve their full potential through the adoption of Ui Path suite of products.

Job Responsibilities

• Advocate for customer needs to overcome adoption blockers and drive new feature

  development with Product.

• Lead across multiple work streams and teams to maintain customer momentum. The

Technical Account Manager will be an extended part of client’s technical team ensuring

automation solutions are running effectively.

• Serve as a technical contact and augment our customer support teams. Assist customers

in resolving their technical challenges including provision of infrastructure installation,

upgrade planning and oversight.

• Develop strategic relationships with key stakeholders to understand customer’s business needs and desired outcomes.

• Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions.

• Assist in technical support for customers to support pre-sales and post-sales processes.

• Address all product-related queries on time Proactively engage and influence your

 customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved.

• Provide Ui Path platform infrastructure, installation and upgrade planning, guided

assistance, and troubleshooting.

• Perform quarterly health checks and business reviews.

 • Assist in technical support for customers to support pre-sales and post-sales processes.

• Address all product-related queries on time.

• Hold educational and informational training sessions to enable our clients to use Ui Path

products effectively.

Desired Qualification & Experience

 • Minimum of 7 years of professional experience in technical customer-facing roles

• Background in programming, preferably .NET. Prior experience as Ui Path Solution

Architect will be a big plus

• Previous experience with UiPath and its products suite such as DU, Insights, AI Fabric,

Automation Hub etc

• SaaS and Cloud technical background with hands-on experience in digital technologies

• Prior experience in technical support or technical consulting

• Experience in one or more of the following is desirable: Windows and Linux server

infrastructure, IT, network troubleshooting, and security

• Strong analytical and problem-solving skills

• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty

and adoption

• Diplomacy, tact, and poise under pressure when working with customers and partners

 • Excellent verbal and written communication skills - English fluency is required

• Computer Science degree (or equivalent)