Summary

• ​Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen’s customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.​
• Hours: Mon-Fri 8a-430p
• Temp to hire
• This is an in person on-site position.
• Will assist with creating purchase orders, tracking orders, procurement requests for items to be ordered, and follow through on orders until delivered.
• Will receive orders in system once delivered.
• Will assist with reconciliation on invoices.
• Computer experience required.
• SXE and SAP experience helpful but not required.
• Must be able to easily navigate new computer systems.
• Will work with Storeroom Attendants onsite
• Dress code: Business casual
• Steel toe shoes required.
• May be asked to assist in Storeroom (though this is rare)
• Experience preferred over education.

Responsibilities

• Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen’s purchasing strategies.

• Review and approve assigned inventory forecasts produced by Vallen’s inventory management or other Enterprise Resource Planning application.

• Review and approve daily replenishment recommendations produced by Vallen’s inventory management or other Enterprise Resource Planning application.

• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.

• Place purchase requisitions and vendor purchase orders.

• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.

• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.

• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.

• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.

• Communicate with vendors to resolve problems with timeliness and product quality.

• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.

• Research and resolve account payables nonconformance with suppliers.

• Identify opportunities for and document customer cost savings.

• Produce customer KPI measurement data.

• Follow all Vallen and customer Standard Operating Procedures.

• Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.

• Perform other duties as assigned.

Requirements

High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:

• Excellent customer service.

• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.

• Mathematical aptitude for basic calculations.

• Self-starter with the ability to work independently.

• Strong attention to detail and accuracy.

• Demonstrated strong attention to detail, organizational and execution skills.

• Proficiency with MS-Office products.

Skills

• Customer Services representative
• Strong verbal and written communication skills.