Position : Contract Master Data Analyst

Location : Franklin lakes, NJ

Duration : 6 Months

Total Hours/week : 40.00

1^st Shift

Client: Medical Device Company

Job Category: Sales Support

Level of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Job Description:

• This position will research and resolve P003 Customer No Match chargeback and tracing errors and audit, cleanse, and update the distributor end customer cross reference (PCR) to BD SAP customer accounts to support sales trace processing in an efficient and accurate manner for all US business segments.
• This position is accountable to analyse reported P003 errors and issues with PCR entries, to resolve issues by finding correct matches and updating the PCR in coordination with Customer Master Data Management (CMDM), Business Analytics, and Contract Operations teams.
• Responsibilities include coordination of end customer account research and maintenance for all Top 12 Distributors as well as for reported issues from stakeholder teams.

• This position will embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment in their processing of end customer cross reference updates to optimize US Region results and overall financial risk.

Responsibilities

• Utilize technical skills to perform business analytics, data collection, and build automation that optimize efficiency and accuracy with distributor end customer error resolution for chargebacks and tracings
• Perform business analytics and provide actionable reporting to assist in efficient and accurate distributor end customer maintenance, matching, cross referencing, and chargeback error resolution
• Accountable for all aspects of P003 tracing error resolution and data quality for the PCR, and to coordinate corrections and updates with stakeholder teams (CMDM, Business Analytics, and Contract Operations)
• Complete audit and cleansing of PCR files for client top 12 distributors, and resolve PCR issues / corrections submitted by Business Analytics and Contract Operations teams
• Identify data and process improvements related to corrections processed for the PCR
• Partner with customer data management, contracting, membership, and other client teams to responsively address distributor chargeback related issues and claim processing errors
• Exercise appropriate controls to ensure PCR data quality and minimize financial exposure
• Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of non-Transactional accounts
• Consistently practice policies, procedures, and processes to harmonize all aspects of matching distributor end customers to client customer master accounts
• Provide regular status and issue reporting for all PCR assignments to keep leaders informed

Qualifications

• Ability to analyse, interpret and combining the data result sets across multiple sources to understand, organize, and deliver on critical business requirements to drive solutions
• BA/BS required
• 2+ years’ experience across customer account maintenance, master data governance, commercial contract and/or chargeback operations
• Strong technical skills in MS Access and / or QlikView for comparison, matching, and analysis of customer data
• Preferred Not Required Experience in ERP (SAP / Vistex)
• Analytical problem solver with business acumen and understanding of customer data
• Demonstrated experience in handling large data sets and relational databases.
• Strong communication and customer centric skills to adapt to customer needs while maintaining client values
• Strong data and technology management skills to include data acquisition, mining, analysis, data integrity management, metrics management, and action-oriented reporting
• Analytical problem solver with business acumen and understanding of customer data
• Able to evaluate key business drivers and develop clear solution recommendations
• Ability to plan, organize, and manage workload and meet schedules with accurate results
• Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations