Position : Customer and Data Support - Complaint Management

Location : Birmingham, AL

Duration : 12 Months contract

Total Hours/week : 40.00

Shift Timings: 8 AM -5 PM

Must haves:

• Good communication skills
• Good written & verbal skills
• Bachelor’s degree required
• Customer tech & support experience
• Organizational skills

Job Description:

• Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions.
• Typically is a college / university graduate or has equivalent experience.
• Has basic knowledge of theories, practices and procedures in a job family or skill related to software and support
• Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction.
• Develops competence in own area by performing routine work.

• This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform.
• This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions.
• Additionally this position will support other complaint management tasks across the platform. Ideal candidate will have some support experience with other Software as Service solutions.
• The ideal candidate will also have excellent written and verbal communication skills. This position will be remote.

Job requirements:

• Bachelor's degree preferred
• Proficient in Microsoft Office Products