Position : Customer Complaints Management – 100% Remote

Location : Salt Lake City, UT

Duration : 10 Months

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Quality

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

3 ‘must have’ requirements:

• Practical use with Microsoft Excel (must be able to competently use MS Excel for managing spreadsheets)
• Detail oriented: accuracy of work is essential
• Strong interpersonal communication skills
• Data entry experience is a plus

Job Description:

• This position reports to an Engineer in the Field Assurance Department.
• This department is responsible for fielding of customer complaints about products.
• The complaints may come from patients, health care providers including physicians, nurses, or other health care staff.
• This department investigates the root cause of failure from an engineering perspective.
• This position will be responsible for helping to process customer complaints, aiding in the investigation of root cause analysis, and will assist with engineering activities including decontamination/processing of returned medical devices, collect data, analyze data and prepare reports, and processing of customer complaints.

• This position will process customer complaint data and create and update Excel reporting of customer complaint data.
• Emphasis will be placed on accuracy and timeliness of data entry and processing

Minimum Qualifications:

• Two to four (2-4) years’ experiences in a related area or equivalency.
• Demonstrated human relations and communication skills.
• Working competence in Word Processing, Excel spreadsheets, presentation, and other software programs along with good letter composition skills.

Must have:

• Ability to learn new databases with guided training.
• Proficient in Microsoft suite and general computer skills.
• Grammar, writing and editing skills and proofreading competency.
• Excellent organizational and functional skills.
• Strong interpersonal communication skills.
• Ability to maintain confidentiality about information received in the course of duties in compliance with HIPPA regulations.
• Ability to work independently, prioritize tasks, and excellent attention to detail.
• Ability to handle a large volume of work in an organized manner.
• Functions well under pressure.