Position : In-House Service Specialist

Location : San Diego, CA

Duration : 6 Months

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Sales Support

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Work hours: Potential shifts are: 6am – 2:30pm; 7am - 3:30pm; 8am – 4:30pm; 9am – 5:30pm; 9:30 – 6pm PT

3 Must haves on the resume:

• Tech skills, strong team-player skills & desire to grow career with client

Job Description:

• Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by client.
• Provide follow-up service by calling customers who have recently had service interactions.
• Maintain accurate records and documentation on service tickets.
• Follow up on shipped parts that require a parts return (RMA). Complete service documentation as required. Interface and work closely with advanced support specialists as required.
• Associate degree in Electronics/Computers/Biomedical Engineering or equivalent two year technical or military training in electronics is required.
• Three to five years’ service experience in the troubleshooting and repair of electronic systems, preferred.