Position : Contracts Execution Analyst

Location : Franklin Lakes, NJ

Duration : 12 Months Contract

Total Hours/week : 40.00(Mon-Fri)

1st Shift

Description:

• Reporting to the Manager, Contract Execution, this position is responsible for maintaining accurate contract pricing and membership (Locals on GPO agreements) as defined by the terms and conditions of our GPO (National & Regional), Local, and Direct agreements of Client’s Commercial Consumable Sales Contracts for all US business segments and Capital products Local and Direct Agreements (currently excluding Biosciences, Diabetes Care and Pharmaceutical Systems). This information is provided to customers, distributors, and to both
• internal and external Client Sales and in response to direct and indirect inquiries.
• Engaging and collaborating with our Distributor Partners, GPO’s, Client/CFN Business Unit Sales, Contract Offer Development pillar, and Commercial Customers (Healthcare Delivery and Channel Partners), this position will support best in class, innovative, enterprise operational capabilities and policy, process and governance to ensure the effective implementation of complex, critical contracting activities which manage business opportunities appropriately.
• Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics.
• Scope includes operationalizing all commercial sales contracts including National and Regional GPO contracts (consumables and capital), other Nationals (Reference Lab, CRO and NonAcute), Regional Network (e.g., IDN) and other Regional/Local contracts, and Distribution Agreements (Principle and Self-Distributing). Excludes DS and MMS customized capital contracts and DS consumable contracts structured as financing for capital equipment
• There are no direct reports, but significant matrix managing required across contracting operations.

Essential Responsibilities:

• Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership information including new contracts, renewals, addendums, extensions, and expirations as defined by contract policy.
• Proactively operationalizing the contract renewal process, utilizing contract reports to help drive discussion with sales managers and/or business units around approaching contracting expirations
• Load and process new business/renewal contracts and addendums efficiently and accurately in order to meet customer expectations. Ensure that proper guidelines are enforced, and approvals are received, as defined by the Business units.
• Maintain contract pricing, making changes or additions to pricing based on the request of the Business Units and/or Sales Managers to maintain market competitiveness. Perform
• price comparisons, identifying any gaps, and communicating to requestor before executing in SAP.
• Serve as functional investigator for submitted Service Complaints related to direct contract pricing. Collaborate with responsible contract administrator’s and/or membership team to resolve complaints and document into the complaints database.
• Significant collaboration with our Distributor and GPO partners to drive change around our contracting processes in order to facilitate effective policies and procedures that will deliver sustainable results
• Assist leadership with creating and implementing governance processes to ensure standardization and efficient contracting policies, procedures, and processes to
• harmonize all aspects of contract execution and operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings
• Resolve chargeback errors for contract specific error types, including membership error types for local contracts, in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.
• Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams while playing an active role on work stream teams and projects
• Be accountable for key metrics; KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s in order to meet the strategic goals of the organization
• Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations Ability to resolve any customer pricing related issues and perform sales analysis when necessary (BI sales reporting, price calculations, flat credit process, etc.)
• Collaborate with Contract Offer Development team and sales managers, ensuring proper documents/signatures are in place before contracts are executed in SAP.
• Ongoing collaboration with membership team, ensuring GPO customers are properly attached to qualified pricing tiers.
• Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end.
• Manage and resolve all distributor and sales rep adhoc inquiries (phone/e-mail) in a timely manner
• Responsible for maintaining all Contract Membership related training material and updating desktop procedures to support management
• Document any identified gaps in contracting procedures and work with the commercial contracting team leaders and managers to find resolution

Qualifications:

• 3+ years of experience in commercial contract operations and/or related areas
• General understanding of the end-to-end commercial contract operations management
• Experience in ERP (SAP) and reporting (Business Intelligence) systems
• Proficient technical skills in MS Access and MS Excel solutions
• Strong communication and customer centric skills in order to adapt to customer needs while maintaining client’s values
• Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective contract execution
• Proven ability to quickly establish credibility, trust, and support within all levels of organization
• Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations
• Ability to plan, organize, and manage a variable workload and meet schedules with accurate results
• Innovative thinker with ability to drive change and effectiveness through automation and process excellence
• Ability to work well independently in a team environment, be self-motivated and multitask while achieving expectations

Education:

• BA/BS degree required

Key Competencies:

• Customer Focus
• Action Oriented
• Drive for Results
• Teamwork
• Process / Operational Effectiveness
• Organizational Agility