Position : Customer Advocacy Technical Specialist II

Location : San Diego, CA

Duration : 7 Months Contract

Total Hours/week : 40.00

Description:

Summary

• Customer Advocacy - Technical is responsible for managing the technical related customer experiences for our products and services.
• This role will be supporting complaint handling for the Infusion Pump and Monitoring products.

What is expected of you for success in your role:

• Demonstrates working knowledge of the product line and how products are used and serviced
• Demonstrates working knowledge of basic electronics and mechanics
• Demonstrates working knowledge of medical device regulations
• Assessment of risk for situation under investigation
• Conducts tests as instructed by others and often participates in the creation of the test methods
• Follows written procedures and accepted flow charts to determine the significance of each complaint received
• Escalates complaints as defined by the Quality system
• Documents customer feedback and initial assessment information without adding opinion
• Forwards information to appropriate people as defined in written procedures including complaint assessment based on formal flow charts and product knowledge
• Writes or reviews technical customer closure letters prior to closing complaint files for most issues

Qualifications:

• BA or BS required, Engineering or Technical discipline preferred
• 0 -2 years’ experience in Quality, Regulatory, or Operations
• Knowledge of FDA regulations, trends for medical devices
• Knowledge of ISO standards, manufacturing, federal regulations
• Experience with SAP (required) and Trackwise preferred