Job Title – Capital Systems & Services Quality Engineer
Location -  Tempe, AZ
Duration – 3+ Months Contract
Client: Medical Device Company
Job Category:   Engineering
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Description:

Capital Systems & Services Quality Engineer

Overview:
• This position is an entry level engineering position within the Capital Systems & Services department. The engineer will be responsible for providing engineering and technical support to the Capital Systems & Services department regarding BDPI equipment service, repair, and complaint processes.
(Per applicable standards, operating procedures, and work instructions.)

Summary of Position with General Responsibilities:
• Actively supports the Capital Systems & Services Department by supporting follow up process with customers and service centers helping to expedite return/repair process.
Assist in processing no-sample return investigations, and closure of complaint/service records.
Essential Job Functions:
• Review FMEA’s as needed.
• Review complaint failure coding as needed for trending analysis.
• Assist in review of double trigger complaint events
• Support active CAPA projects.

• Assist in writing complaint investigations based on the service center’s investigation, repair, and root cause analysis.
• Perform quality reviews following the complaint investigation write up. (QA process step.)
• Provide technical support for service related questions and equipment functionality for CS&S department.
• Assist in the reviewing and updating of CS&S documentation related to re-usable equipment service and complaint processes.
• Trains on, understands, and follows company procedures and regulatory requirements.

Basic Qualifications:
• Effective communication skills, written and verbal
• Proficient in Microsoft Office Suite, Document Management (MasterControl), Enterprise (JDE/SAP), AS400 Active Contracts system, Trackwise Complaint Management System, and Trackwise CESC/ServiceMax service platforms
• Customer Service skills and ability to effectively communication with customers/service centers.
• Organizational skills.
• Computer-savvy skills.
• Technical writing skills.

• Basic interpersonal skills – active listening.
• Software application skills.
• Problem-solving / troubleshooting skills.
• Ability to work in cross-functional teams

Education and/or Experience:
• Engineering Bachelor’s degree
• 2 years preferred experience

• Medical industry (GMP) experience preferred
• Proficient in MS Office (Excel preferred)

Minimum Educational Requirements:
• Engineering Bachelor’s degree

Physical Demands:
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment:
• While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. BDPI is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.