Position: Business Process Optimization Specialist (Contractor)

Location : San Diego, CA

Duration : 3 month short term assignment

Client: Medical Device Company

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

No H1b’s

• Shift hours: 40 hrs./ week
• Remote & onsite: Local to Phoenix/Tempe, AZ area or San Diego, CA

NOTE: Must be able to drive into Torrey View Ct office or Tempe, AZ office 2-3 times a week for flex / hybrid model. Note location on submittal.

Title: Business Process Optimization Specialist
Function: Customer Experience & Operational Excellence, Global Customer Service
Level: Mid- Senior Level, Professional Individual Contributor

• Interview Process:
- Manager Phone Screen
- Mini-Case Study / Panel interview – Video & Phone
• Education required: Bachelors required, MBA highly preferred
• 3 must haves on the resumes:
- Proven process improvement projects end to end with quantifiable impacts and measurable results
- Proven design & execution of change management strategies within large transformational initiative
- Strong understanding, interpretation, and analytics on KPI data to drive business case creation & recommendations (excel required, SQL, Power BI or Salesforce all +s)

The Business Process Optimization Specialist (Contractor) supports the Integrated Solutions and Care Continuum teams, and broader GCS organization by identifying, leading, and contributing to people, process, and technology projects utilizing lean methodologies, analytics, project management best practices, functional knowledge (e.g. service operations, sales operations), and business acumen. Their focus will be: identifying and driving transformational process improvements, conducting strategic analytics, and innovating to align with industry best practice.

To be successful in this role, we are looking for someone who is:

• Comfortable with ambiguity
• Enjoys process simplification and streamlining to drive transformation using analysis, facilitation, influencing, and change adoption skills
• Has strong skills to manage leadership audiences, set expectations, and influence for results
• Thinks big picture
• Has strong abilities to create leadership level governance models and data driven business cases
• Is savvy with strategic operational analytics and develops strong recommendations on how and what to measure to drive organizational performance
• Effortlessly juggles multiple competing initiatives through rigorous prioritization
• Quickly ramps up into new areas and embraces a growth mindset
• Is proactive and assertive in nature, driving accountability / ownership
• Has experience driving both long and short-term / quick turn time strategic portfolio initiatives with successful hand-offs back to business stakeholders
• A proven record of leading transformation and innovation initiatives

Our team is a group of self-starting, go-getters who seek to continuously improve and learn in everything we do. An iterative, open, and driving mind-set is a must have for being part of this successful team.

Specific Duties, Activities and Responsibilities (% of time)
a. Strategy & Process Improvement 40%
b. Leading Transformation & Change Management 35%
c. Strategic Execution 20%
d. Administrative/Other 5%

II. Knowledge, Skills and Abilities

The Business Process Optimization Specialist will:

1. Strategy & Process Improvement
• Simultaneously contribute to multiple strategic and continuous improvements projects led by others using technical skills such as LEAN, six sigma, CTQ, etc.
• Use data insights, industry trends and discoveries, and process knowledge and critical thinking to identify and validate process improvement opportunities.
• Develop business cases for strategic and continuous improvement projects.
• Analyze large amounts of quantitative and qualitative data and recommends insights and solutions to leadership & executive teams on strategic directions.
• Facilitate process design and improvement sessions, developing project plans based on outputs to drive business transformation.
• Lead research on industry and internal best practices to drive transformation vision and roadmaps for the GCS organization
• Facilitate forecasting and financial consultation to leadership teams as inputs to strategic planning

2. Leading Transformation & Change Management
• Create and deliver stakeholder and executive level program updates, reviews, impact analyses and business case presentations
• Develop and lead presentations that deliver succinct/concise recommendations to the management team, providing recommendations with clear rationale & justifications.
• Partner with stakeholders on plan to manage the impact of a project, including training, communication and risk management plans.
• Ensure the adoption of new tools, processes, and behaviors by identifying needs and crafting audience based plans to support adoption.
• Craft, monitor, and socialize adoption progress and hurdles based on key success metrics.
• Lead creation of program related communications and partner with Education Services team to create required training strategies and content delivery required.
• Establishes rapport with internal and external stakeholders that is conducive to a long term business relationships.

3. Strategic Execution
• Identify, design and lead multiple continuous improvement projects simultaneously
• Partner with key team members and stakeholders to ensure timely and successful project completion to meet identified goals.
• Drive creation of business case, scope, and roadmap, inclusive of communications and change management plans, project review meetings, and action item delegation and tracking.
• Identify and monitor key measures to ensure project success and prepares project team and executive level project status reports.
• Coordinate/facilitate/support all aspects of the continuous improvement initiative in regards to key organizational, process and technology change projects to align systems and operations with business objectives.
• Proactively identify long term strategy for initiative ownership and adoption within the business

Certifications
Project Management Professional (PMP) and/or Lean Six Sigma training preferred.

Experience or Equivalent:
• 7+ years of experience in operational excellence, process improvement, strategy & transformation, and / or change management.
• Managed/supported continuous improvement and transformation initiatives cross-functionally in an iterative, fast paced environment.
• Strong MS office skills particularly in advanced PowerPoint & Excel.
• Strong analytical, problem-solving, verbal, listening and interpersonal skills.
• Excellent Verbal, Written and Communication Skills.
• Strong leadership, group facilitation, and project management skills.
• Strong business operations/business process knowledge/experience.
• Experience with complex technology implementations.