Position : Digital Learning Developer (Exp in regulated industries) - Remote

Location : San Diego, CA

Duration : 5 Months

Total Hours/week : 40.00

1^st Shift

Client : Medical Devices Company

Level of Experience : Mid-Level

Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT

JOB DESCRIPTION

• The Instructional Design Consultant (IDC) is a key contributor to the success of the Education Services team. 
• This position is responsible for the design, creation, and maintenance of innovative learning solutions to enhance product education for our high-tech medication management solutions.
• The IDC functions as a strategic business partner to understand performance needs and organizational constraints/requirements to determine innovative learning solutions. 
• The IDC is responsible for relationship management with their key business partners on product use, installation, support, and service for several products. 
• The IDC executes on key driver components of Education Services strategy for associates and customers.

Key responsibilities:

Organizational Success

• Support strategies and synergies across Professional Services and/or Technical Service functions and customer training programs
• Collaborate with Marketing, R&D, Readiness, Implementation, and GCS leadership to ensure business and training strategy alignment
• Set individual priorities in context with team priorities to meet goals in the face of multiple demands
• Instructional Design and eLearning Development
• Designs, develops, and delivers/implements innovative and creative learning solutions (web-based training, technical training videos, job aids, guides, etc.) utilizing a variety of methods and eLearning authoring tools
• Collaborates with subject matter experts (SMEs) and key business partners to develop and deliver learning solutions using adult learning principles to enhance the learning experience
• Communicates and collaborates with Education LPC’s (instructors) on learning solution deliverables
• Demonstrates in-depth knowledge of and applies the latest relevant research and methodologies in instructional design
• Leverages the principles of user experience and responsive design
• Employs agile, iterative development methodologies

Learning and Performance Consulting

• Assesses learning and performance needs to craft effective and efficient plans for performance solutions and services that address business-specific requirements and constraints
• Partners with Business leaders, R&D, Marketing, customers, and Global Customer Service stakeholders to build highly technical learning solutions that produce measurable positive results
• Support the development and delivery of high-quality training and performance solutions
• Effectively resolves issues or determines if escalation is needed.  Escalates using a solution-oriented approach
• Work across diverse teams, cultures, and time zones

Project Management

• Communicate and collaborate with Education Services Learning & Performance Consultants (instructors) to ensure alignment with education programs, performance solutions, and learning paths
• Maintain knowledge of assigned MMS product(s) and stay informed about and plan for upcoming product releases; manage learning path curriculum development for assigned product(s)
• Leads, monitors, and reports on the progress of projects, ensuring the accuracy of status reports and data related to team metrics
• Flexes with business strategy changes and acts as a key contributor in a complex environment
• Creates and maintains detailed project plans for each project
• Balance workload in a fast-paced environment, while working on multiple concurrent projects
• Business Relationships & Alignment
• Support Education Services strategic initiatives with cross-business impact and involvement
• Create and manage professional communications through a variety of platforms: SharePoint portals, forums, email, bulletins, etc.
• Agile and flexible to evolving business strategies
• Navigate within a matrixed environment
• Perform other job-related duties as assigned

Professional Skills & Key Competencies

• Ability to develop learning solutions/deliverables based on knowledge of learning methodologies, cognitive science, user-centered design research, adult learning requirements, needs assessment and evaluation
• Can quickly learn new products, applications, and systems
• Demonstrated knowledge of agile, iterative development methodologies
• Effective communicator: an individual who possesses skilled written/verbal communication skills, as well as the ability to present his/her views in a clear and compelling manner
• Adaptability; learns quickly and responds positively to complexity and change
• Comfortable working in an environment that is constantly evolving

Education Qualifications & Previous Experience:

• Bachelor’s degree in Education, Communication, or related field required. Master’s degree in Performance Improvement, Education Technology, Instructional Design, Adult Education, Interactive Media or Learning Systems preferred
• 2+ years’ experience in Instructional Design or learning solutions with an emphasis on eLearning required
• Experience developing eLearning (web-based training modules), technical training videos (script writing, production, and video editing), documentation, presentations and other training materials maintained in a Learning Management System (LMS) required
• Experience with Articulate Storyline, Articulate Rise, Camtasia, Captivate or other learning authoring tools required. Experience with Word, Excel, and PowerPoint required
• Desired/Additional Skills & Knowledge:

• Industry experience with customer support organizations and/or medical devices product implementation and support in a global environment preferred

Additional Information

• Ability to travel up to 25%.