Position: Business Process Optimization Specialist 

Location : San Diego, CA

Duration : 3 month short term assignment

1st Shift: Shift hours: 40 hrs / week, team works generally 8am – 5pm, but flexible.

Client: Medical Device Company

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

No H1b’s

Description:
• Remote - must note location on submittal
• Interviews process:
o Screen Questions via Email
o Manager Phone Screen
o Mini-Case Study / Panel interview – Video & Phone

• Education: Bachelors required, MBA highly preferred
• 3 must haves on the resumes:
o Process Mapping & Gap Analysis Experience
o Quantifiable measures for improvements / projects driven
o Experience with an Operations, Support, or Field Services environment

The Business Process Optimization Specialist will support the Infusion Depot team by conducting process mapping, gap assessments, and recommendations on how to best improve Depot processes and performance measures. Their focus will be on conducting deep dive mapping activities and strategic analytics. Through their activities, they will be expected create a concise roadmap of process improvement initiatives targeted to improve performance and quality, providing industry and internal research to ensure alignment with best practice.

To be successful in this role, we are looking for someone who is:
• Comfortable with ambiguity
• Able to streamline processes and drive transformation using strong analysis, facilitation, influencing, and change adoption skills
• Is savvy with strategic analytics and develops strong recommendations on how and what to measure to drive organizational performance
• Has strong skills to manage leadership audiences, set expectations, and influence for results
• Thinks big picture
• Has strong abilities to create leadership level strategic process maps and data driven business cases
• Effortlessly juggles multiple competing initiatives through rigorous prioritization
• Quickly ramps up into new areas and embraces a growth mindset
• Is proactive and assertive in nature, driving accountability / ownership
• Has experience driving short-term / quick turn time strategic portfolio initiatives with successful hand-offs back to business stakeholders
• A proven record of leading transformation and innovation initiatives
Our team is a group of self-starting, go-getters who seek to continuously improve and learn in everything we do. An iterative, open, and driving mind-set is a must have for being part of this successful team.


III. Specific Duties, Activities and Responsibilities
% of time
Strategy & Process Improvement 60%
Strategic Analysis 20%
Leading Transformation 15%
Administrative/Other 5%


IV. Knowledge, Skills and Abilities
Strategy & Process Improvement
• Identify opportunities and lead creation of strategic improvement roadmaps
• Facilitate process mapping activities to understand current and ideal states, and conduct gap analyses and provide recommendations to drive transformation and improve quality
• Lead scoping, research, business case creation, and prioritization to create roadmaps & milestones with stakeholders, and constructively challenges to reduce complexity and establish scope
• Use data insights, industry trends and discoveries, and process knowledge and critical thinking to identify and validate process improvement opportunities and set transformation vision
• Facilitate risk / benefits sizing assessments, providing consult to leadership for strategic planning
• Analyze quantitative and qualitative data to recommend insights and solutions to leadership & executive teams on strategic directions
• Lead and mentor others on facilitating process design and strategic transformation initiatives
• Develop and lead presentations that deliver succinct/concise recommendations to the management and executive leadership team, providing recommendations with clear rationale & justifications.
Strategic Analysis
• Lead / Conduct data driven deep dives to understand data trends, root causes, and create actionable recommendations and plans to address to improve processes, performance, and quality
• Identify methodologies to measure and track key performance indictors in alignment with industry standard
• Benchmark business performance to industry averages, and create data driven plans to drive evolution
Leading Transformation
• Partner with key team members and stakeholders to ensure timely and successful project completion to meet identified goals, controlling scope and expectations across the project / program / portfolio.
• Able to quickly corral and maintain focus in a rapidly changing environment, and can produce plans flexible to meet changing business needs in targeted timeframes
Administrative/Other
• Timely completion of internal company documentation.
• Timely completion of any Company or Department required training.
• Mentor colleagues on best practices for process design, facilitation, industry trends, and initiative management.
• Performs other duties as assigned.
 

Education or Equivalent:
Bachelor’s degree required. MBA preferred.
Experience or Equivalent:
• 3+ of experience in process improvement, operational excellence, and / or strategic analytics functions
• 3+ years experience leading continuous improvement and transformation initiatives cross-functionally in an iterative, fast paced environment.
• Advanced analytical competency in analyzing large, complex data sets and producing visualizations using tools such as Tableau, Salesforce, Power BI, and SQL.
• Specific prior knowledge and experience with Field Service, Support, Operations, or related functional process improvements and system implementations highly desired
• Prior experience mapping end to end processes and identifying gaps and recommendations highly desired
• Strong MS office skills particularly in advanced Visio, PowerPoint, and Excel
• Strong analytical, problem-solving, verbal, listening and interpersonal skills.
• Excellent Verbal, Written and Communication Skills.
• Strong leadership, group facilitation, and project management skills.
• Experience with complex technology implementations.
Certifications
Project Management Professional (PMP) and/or Lean Six Sigma training preferred.

Duration: ~ 3 months (07/01/2021 - 09/30/2021)