Job Title - Lean Process & Technology Manager

Location - San Diego, CA [Proximity to San Diego is preferred. Open to remote candidates]

Duration – 3-month temp contract role, with the possibility of extension.

Total Hours/week - 40.00
Work hours: Work hours: ~8-5pm PST (can be flexible depending on candidate’s location)

• 3 Must haves on the resume
o Lean Six Sigma Blackbelt experience and/or certification
o Experience leading value stream / process mapping projects
o Experience creating business cases for process improvements, including ROI/Impact justifications

I. Purpose
The Lean Process & Technology Manager (3-month contract, possibility to extend) supports the GCS organization through leading and contributing to people, process, and transformational technology process improvements utilizing analytic skills, lean process best practices, functional knowledge, and business acumen. This role should have a proven record of contributing to technology, process transformation, and operational initiatives. Track record of leading a small portfolio of medium to large scale organizational process change, transformation and innovation initiatives is a must.

To be successful in this role, we are looking for someone who is:
• Comfortable with ambiguity
• Able to streamline processes and drive transformation using strong facilitation, influencing, and change adoption skills
• Has strong skills to manage executive audiences, set expectations, and influence for results
• Comfortable thinking big picture, driving transformation through ideal state exercises and creating of project roadmaps for design teams to execute upon
• Strong data analysis and storytelling capabilities, with a focus on communicating strategic opportunities and impact
• Strong abilities to create organizational change plans and business cases, and juggle multiple competing initiatives through rigorous prioritization is a must
• Able to quickly ramp up into new areas and drive ownership
• Experienced in driving short-term, quick turn time strategic portfolio initiatives with successful handoffs back to business stakeholders

II. Specific Duties, Activities and Responsibilities
% of time
a. Lean Process Improvement Mapping & Change Management 70
b. Metrics & Impact Analysis 25
c. Administrative/Other 5
III. Knowledge, Skills and Abilities
The Lean Process & Technology Manager (contract) will effectively conduct the following activities:

Lean Process Improvement Mapping & Change Management
• Lead strategic process improvement initiatives, inclusive of documentation, working sessions, change management and mapping activities using lean and industry best practices
o Facilitate process mapping activities to understand current and ideal states, conduct gap analyses, and provide recommendations to drive transformation and improve quality
o Document key business processes and develop a shared repository
o Lead scoping, research, business case creation, and prioritization to create roadmaps & milestones with stakeholders, and constructively challenges to reduce complexity and establish scope
o Lead and mentor others on best practices related to facilitation of design and process improvement

Metrics & Impact Analysis
• Deliver recommendations and provide impact assessments of technology and process changes
o Develops business cases, scope, and roadmap for continuous improvement projects, creates business cases and quantifies impact / ROI and success measures for initiatives
o Analyze quantitative and qualitative data and recommend insights and solutions to leadership on strategic direction
o Translate the key takeaways into a compelling story for the executive audience
o Drive meaningful business outcomes and strategic initiatives using data-based findings to continuously improve operations

Administrative/Other
• Timely completion of internal company documentation
• Timely completion of any Company or Department required training
• Mentor others on best practices for process design, facilitation, and change management
• Performs other duties as assigned

Education or Equivalent:
Bachelor’s degree required. Masters or MBA preferred

Experience or Equivalent:
• 5+ years of experience in management consulting, continuous improvement, or operational excellence roles
• 7+ years in business process improvement
• Experienced in developing and measuring robust process metrics and business case/ROI measures
• Experienced with value stream mapping and identifying and recommending areas of improvement
• Embodies lean practices and an agile mindset; can flex and quickly adapt with business strategy changes
• Strong facilitation skills and experience driving remote process design / improvement sessions
• Expertise in change management and adoption methodologies
• High attention to detail while multi-tasking on complex deliverables and stakeholder groups
• Ability to effectively individually prioritize with team and organization priorities to meet goals in the face of multiple demands
• Strong ability to document and visualize processes for multiple audiences and levels of the organization
• Strong analytical, problem-solving, verbal, listening and interpersonal skills
• Strong ability to create synthesized, executive level presentations and read outs
• Excellent Verbal, Written and Communication Skills.
• Skilled at establishing rapport with internal and external stakeholders conducive to long term business relationships
• Strong MS office skills, particularly in advanced Visio, PowerPoint, and Excel
• Experience with complex technology implementations
• Ability to balance a heavy workload in a fast-paced environment, while working on multiple projects simultaneously
• Act as a key contributor in a complex environment
• Works with a minimal degree of supervision
 

Certifications:
• Certification in Lean Six Sigma required, Blackbelt preferred
• PMP or Change Management certification preferred