Position : Claims/Data Entry Specialist 

Location : San Antonio, TX

Duration : 12 Months

Total Hours/week : 40.00

1^st Shift

Client: Medical Device Company

Job Category: Customer Service

Level of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Workdays/hours: M - F 8am - 5pm

Job Description:

• Claims department is responsible for providing post order support to resolve disputes submitted by our customer base.
• This is a data entry position with majority of workflow coming through email. Must have reliable WIFI.
• This position works closely with the Claims Team Lead to ensure the department’s stated goals and quality standards are achieved through continuous improvement and efficiency gains opportunities.
• This position works closely with client National Contracts, Pricing, Sales Support, GDC and Transportation departments.
• This position is responsible for a multitude of tasks including, but not limited to the following: investigating and processing credits, debits and rebilling’s associated with over, short and damages, pricing discrepancies, customer requested returns.
• The duties of this position will adjust to the needs of the business as it grows and provide appropriate back-up support.

• Seeking Candidates that have the ability to demonstrate good writing, critical thinking, data entry and computer skills while maintaining a positive attitude.
• Interprets and applies systems knowledge and tools to manage customer requests with supervision.
• Resolves routine problems/issues. Coordinates problem resolution with alternate sources.
• The ability to develop knowledge and skills in own area; may still be acquiring / expanding higher level skills.
• Applies knowledge / skills to complete a variety of day-to-day activities within own area.
• Works with moderate supervision / guidance; accountable for individual results and impact on team.