Job Title - Business Systems & Process Engineering Consultant

Location - San Diego, CA preferable

Duration – 12+ Months Contract

Total Hours/week - 40.00
1st Shift

Client: Medical Device Company

Job Category: Engineering

Level Of Experience: Seniority Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Remote or Onsite—willing to look at remote if Stellar candidate, preference is onsite.
 

Description:

Position: Business Systems & Process Engineering Consultant
Commercial Contracting and Dispensing Operations

Qualifications
• Bachelor’s or Master’s degree in IT or Computer Science
• 5+ years of proven experience in an analytics and systems development capacity
• Proven analytical abilities
• Practical experience generating process documentation and reports
• Practical experience in translating data into actionable insights
• Ability to communicate at executive levels, internally and externally, manage complexity and make independent recommendations
• Strong communication skills, change management, and team building experience
• Self-starter, minimal supervision in performing assigned tasks


Accountabilities in this role
Reporting to the Associate Director, Business Systems & Process Design, this position supports the Capital Contracting and Dispensing Operations teams. As a member of the Business Systems and Process Design team, this role will partner with Global Services and external application vendors to support daily operations and continuous improvement initiatives for improved efficiency and productivity.

As Business Systems & Process Engineering Consultant, the position is responsible for identifying business areas of improvement, gathering requirements, evaluating, designing and implementing business processes and application functionality along with IT and business user counterparts.


Essential Responsibilities:
• Acts as a liaison between IT and business units by opening and maintaining lines of communication to monitor and improve business unit satisfaction with IT, providing a single point of contact for business units into IT making recommendations for product enhancements, and managing business unit expectations of IT.
• Participates in business process modeling sessions, acting as a documentarian, co-facilitator, facilitator or subject matter expert in brainstorming sessions.
• Conducts interviews and perform analysis to create business cases for projects.
• Conducts preliminary investigation for all project requests. Review requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects.
• Participate in business process management group efforts to collect and analyze metrics and continually improve processes owned by the group.
• Participate in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT.
• May act as a project manager on some projects.
• Attends and runs meetings with IT and business to analyze current progress on break/fix and enhancements.
• Determines and obtains business user resources and planning for break/fix, demands and projects.
• Manages system testing from the business side
• Point of contact along with IT staff for support issues
• Some on-call availability required
• Vetting of issues along with IT support staff
• Documentation of issue
• Determination/ creation of potential work-around with IT support staff
• Recommendation regarding issue severity and fix priority with IT support staff
• Co-creation of process documents development/ staff training, work-arounds, new processes, new products, and system enhancements