Position : Service Contract Administration - Billing Coordinator

Location : Sparks, MD

Duration : 12 Months contract

Total Hours/week : 40.00

1^st Shift

Client: Medical Device Company

Job Category: Customer Service

Level Of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Work days/hours: M - F 8am - 5pm

Job Description:

• This position is responsible for working directly with customers and field service personnel to create quotations for billable services, obtain purchase orders from customers and perform administrative functions to facilitate invoices.
• Direct customer contact via telephone is a key part of the job. Attention to detail, compliance to department standards and excellent time management skills are required.
• Minimum supervision required; however, special direction may be provided for problem situations and special project assignments.
• Special project assignments are moderately complex in nature where judgment is required in problem solving and making routine recommendations.
• This position works in a very fast paced environment where a high volume of work is processed, and minimal errors are expected.
• This position directly impacts the company's service revenue.
• Professionalism and attention to detail are a must.

Duties and Responsibilities

• Prepares quotations as well as follow-up via telephone to encourage acceptance of quotes
• Receives customer purchase orders and reviews to ensure they meet client finance standards.
• Enters data using SAP CRM system.
• Maintains hard copy files. Must manage own filing in a timely manner.
• Responsible to manage and track all opportunities and customer interactions using department CRM tool.
• Manage and track billable items for monthly reports. Prepares ad hoc reporting as requested.
• Assists Customers, Field Service Engineers, Sales Representatives and Credit Department personnel regarding pricing, inquiries, problems/complaints, etc.
• Provides assistance to Credit Department in researching past due invoices and problems situations. Prepares credit memos when appropriate, obtaining necessary approvals.
• Provides suggestions for continuous improvement. Read, understand, and revise processes and procedures as necessary.
• Keeps abreast of basic requirements for regulatory compliance in own area of work and complies with those requirements.
• Participates in training on regulatory issues affecting own area of work as necessary.
• Brings regulatory compliance questions or issues to the attention of management.
• Follows Environmental, Health, and Safety (EH&S) policies and procedures.
• Takes responsibility for safety in immediate work area. Notifies supervisor of all observed hazardous conditions or unsafe work practices.
• Performs other related duties and assignments as required.

Qualifications

• A minimum AA/AS or Bachelor’s degree required.
• A minimum of 2 years related business experience highly preferred
• Proficiency in MS Excel and SAP highly preferred

Assets:

• Experience with SMX and SAP an asset
• Working knowledge of Time and Material service
• Ability to interact at many levels within an organization, internal and external
• Excellent verbal and written skills