Position : Contract Operation Analyst(Must Have SAP & Vistex EXP) 

Location : Vernon Hills, IL

Duration : 6 Months Contract

Total Hours/week : 40.00

1st shift

Description:

• This position is responsible for processing distributor chargebacks in an efficient and accurate manner for all US business segments.
• This position is accountable to format, load, reconcile and process chargebacks including the resolution of all non-pricing errors.
• Responsibilities include coordination of end customer account research and maintenance as well as partner cross reference maintenance.

• This position will embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment in their processing of chargebacks to optimize US Region results and overall financial risk.

• Accountable for all aspects of the chargeback process including submissions, error resolution, variance reporting, AR reconciliation support, and distributor chargeback settlements
• Collaborate with our distributor partners to support business process continuous improvement activities, conduct root cause analysis, and determine error prevention solutions
• Partner with customer data management, contracting, membership, and other client teams to responsively address distributor chargeback related issues and claim processing errors
• Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses
• Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts
• Consistently practice policies, procedures, and processes to harmonize all aspects of distributor operations, with appropriate flexibility to meet customer/market needs and dynamics
• Maintain chargeback related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy
• Document any identified gaps in chargeback procedures and work with the team leaders and managers to find resolution
• Provide reporting for your assigned distributors and tasks to keep leaders informed

Qualifications & Skills:

• SAP / Vistex experience
• Contract Operations experience
• Analytical skills

• BA/BS required
• (In lieu of a Bachelor’s Degree, 3+ years’ experience in commercial contract and/or chargeback operations management)
• 1+ years’ experience in commercial contract and / or chargeback operations, including distributor relationship management, continuous improvement, transactional contracting and/or chargeback technologies
• Experience in ERP (SAP / Vistex)
• Strong technical skills in MS Access and MS Excel solutions
• Solid communication and customer centric skills in order to adapt to customer needs while maintaining client values
• Analytical problem solver with business acumen. Able to evaluate key business drivers and develop clear solution recommendations
• Ability to plan, organize, and manage a variable work load and meet schedules with accurate results
• Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations