Position : Call Center Representative - Urgent Need

Location : Tempe, AZ

Duration : 6 Months Contract

1^st Shift (M-F)

Essential Job Functions:

• Answer incoming customer inquiries by phone and email
• Places orders for customer by phone, email and fax for shipment from BPV for over 4000 products codes
• Determines requirements by working with customers
• Utilize a customer relationship application and /or database to record activities and research product information
• Provide support and assistance to the outside sales force
• Handle requests for returned product
• Work with other teams cross-functionally to resolve customer and sales force issues
• Respond to inquiries by clarifying desired information; research, locate, and provide information
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests
• Update job knowledge by participating in educational opportunities
• Enhance client reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Works with customers to resolve issues and insure that escalations are quickly and effectively handled
• Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives

Basic Skills/Competencies Required:

• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking
• Ability to be flexible in work schedule, including a willingness to work overtime as needed
• Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate
• Positive and Professional attitude

Education Required:

• High School Diploma

Experience Required:

• One (1) or more years customer service experience desired, one year Call Center experience a plus