Position : Data Management Analyst – Entry Level

Location : San Antonio, TX

Duration : 3 Months contract

Total Hours/week : 40.00

1^st Shift

Client: Medical Device Company

Job Category: Human Resource

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Job Description:

• The purpose of this position is to support the Data Management Team, the Data Ops Team various Associate Service Center teams and company stakeholders.
• Review and resolve incoming cases, escalations and partner with analysts and specialists as a tier 2 level support.

Key Responsibilities are but not limited to:

• Experience using Workday HCM
• Support a diverse population of over 38,000 associates.
• Become an expert on the system/s supporting Data Management/ Data Operations.
• Work with Data Operations team to identify potential data integrity issues and advise on appropriate audit and mitigation strategies to ensure data quality.
• Identify and research issues/system defects. Analyze, problem-solve and formulate resolutions through application of SOPs and best practices.
• Liaise with Payroll or various country stakeholders with special requirements to ensure complete and accurate data changes.
• Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.
• Responsible for ensuring timely and quality delivery of support client Service Level Agreements (SLAs).
• Aggressively problem solve Workday to payroll system integration errors seeking out root cause analysis and resolving in partnership with Payroll and payroll vendor.
• Lead and/or support special projects
• Actively partner with internal stakeholders to flag any gaps in knowledge at tier 0 (HROne) and tier 1 (call scripts), support ASC Teams as required, and assist with system navigation as needed.
• Maintains Workday inbox tasks, responsible for monitoring the assignments.
• Demonstrate ability to plan, meet deadlines, and manage competing priorities
• Communication to users via email, case and Teams instructing users how to use systems.
• Manage and support any escalated or high quality CIC cases.
• Operate in a diversified environment of language variation.
• Support Payroll activities through audits of new hires, Vacation on Term payouts, and Severance Payouts.
• Support business needs by supporting RIF activities through administrative support.