Position                            : Customer Care Rep 2

Location                          : Franklin Lakes, NJ

Duration                          : 12 Months

Total Hours/week           : 40.00

1^st Shift

Client: Medical Device Company

Job Category: Customer Service

Level of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Job Description:

• Customer Care Rep 2 is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution.

Duties and responsibilities:

• Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses
• Demonstrates knowledge of standard business practices and procedures
• Performs tasks related to pre-sales service, order fulfilment and post-sales service
• Addresses moderately complex issues - Resolves moderately complex customer issues with minimal supervision
• Communicates complex information on products and services.
• Recommends alternate products to meet customer needs
• Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills - Applies knowledge and skills to a variety of standard activities - Works with moderate guidance in own area of knowledge

Education/Experience:

• 2-4 years’ experience
• Strong communication skills:
• May be required to travel up to 10% of time

Computer skills:

• Windows based applications: MS Word, MS Excel, Adobe Acrobat, Oracle 11, SAP, JDE preferred.
• 10% travel to quarterly meetings in Arizona and San Antonio.