Cust Contract Admin Analyst- Hybrid work, in Franklin Lakes office 3 days per week.
Summary
| Title: | Cust Contract Admin Analyst- Hybrid work, in Franklin Lakes office 3 days per week. |
|---|---|
| ID: | 71545601 |
| Department: | Development |
Description
Position : Cust Contract Admin Analyst
Location : Franklin Lakes, NJ
Duration : 06 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : Professional
Level of Experience : Entry Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)
EDUCAION ASSOCIATES DEGREE OR BACHELORS PREFFERED
Job Description:
Must haves:
- Minimum of 1-year experience in Commercial Contracting or Chargeback Operations in the medical device or related healthcare industry field.
- Understanding of chargeback operations, pricing claims management, and/or contract operations
- Strong technical skills in applications such as MS Excel Pivot Tables, VlookUps, Concatenations
- Communicate effectively to internal and external stakeholders
- Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.
- Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.
- Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
- Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.
- Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.
- Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.
- Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
- Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction.
- Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.
- Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.
- Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.
