Collections Specialist - Entry Level (Must Have Collections Exp)
Summary
| Title: | Collections Specialist - Entry Level (Must Have Collections Exp) |
|---|---|
| ID: | 71544596 |
| Department: | Finance |
Description
Position : Collections Specialist
Location : San Antonio, TX
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Accounting/Finance
Level Of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Workdays/hours: M - F 8am - 5pm
Job Description:
- In this role, the Sr. Collection Specialist is responsible for ensuring the prompt payment of the accounts receivables to maximize revenue management for client.
- Responsible for building and maintaining customer relationships, monitoring assigned AR Portfolio, ensuring timely payments, resolving Customer concerns, and assisting with resolution of escalated collection issues.
Primary Duties/Responsibilities:
- Proactively monitor and reconcile customer accounts
- Identify, and facilitate the resolution of, disputed receivables.
- Provide exceptional customer support, responding to account queries in a timely and professional manner
- Maintain a detailed understanding of customer contracts and how they impact the collections process
- Maintain accurate and up to date customer account documentation
- Proactively escalate to internal support partners and Sr Management as appropriate
- Identify, and communicate process improvement opportunities to Manager as appropriate
Qualifications
Required:
- High School Degree or equivalent
- 2+ years in commercial collections
- Strong analytical/problem solving skills
- Excellent communication skills (written and oral)
- Superior customer service skills
- Good Administrative skills
- Strong attention to detail and goal oriented
- Ability to prioritize and manage multiple responsibilities
- Contract Analysis
- Knowledge of collection techniques (i.e., skip tracing)
- Strong Microsoft Excel skills
- Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.
Preferred:
- Direct experience with SAP
- Working knowledge of Microsoft Office
- Experience working in a shared service center
- Bachelor's Degree in Finance / Accounting / Economics
