Position                        : Collections Specialist

Location                       : San Antonio, TX

Duration                       : 12 Months

Total Hours/week        : 40.00

1st Shift

Client: Medical Device Company

Job Category: Finance

Level of Experience: Entry-Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Shift: Workdays/hours Monday - Friday (08:00 AM – 05:00 PM).

Note: Hybrid Role – we work on a schedule of 3 days in the office/2 days remote and usually on a 3-week rotation schedule but knowing teams/associates can come in for meetings that require in-person collaboration.

Job Description:

• In this role, the Sr. Collection Specialist is responsible for ensuring the prompt payment of the accounts receivables in order to maximize revenue management for client.
• Responsible for building and maintaining customer relationships, monitoring assigned AR Portfolio, ensuring timely payments, resolving Customer concerns and assisting with resolution of escalated collection issues.

Primary Duties/Responsibilities:

• Proactively monitor and reconcile customer accounts
• Identify, and facilitate the resolution of, disputed receivables.
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain a detailed understanding of customer contracts and how they impact the collections process
• Maintain accurate and up to date customer account documentation.
• Proactively escalate to internal support partners and Sr Management as appropriate.
• Identify, and communicate process improvement opportunities to Manager as appropriate.

Qualifications Required:

• 2+ years in commercial collections.
• Strong analytical/problem solving skills.
• Excellent communication skills (written and oral).
• Superior customer service skills.
• Good Administrative skills.
• Strong attention to detail and goal oriented.
• Ability to prioritize and manage multiple responsibilities.
• Contract Analysis.
• Knowledge of collection techniques (i.e., skip tracing).
• Strong Microsoft Excel skills.
• High School Degree or equivalent.
• Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.

Preferred:

• Direct experience with SAP.
• Working knowledge of Microsoft Office.
• Experience working in a shared service center.
• Bachelor's Degree in Finance / Accounting / Economics.