Position : In-House Service Specialist (Strong Technical skills & Customer Service Skills)

Location : San Antonio, TX

Duration : 6 Months

Total Hours/week : 40.00

1^st Shift

Client: Medical Device Company

Job Category: Sales Support

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Workdays/hours: M-F 8-5pm (1 hour lunch or 30 and be done at 4:30pm).

3 Must haves on the resume:

Strong technical skills, customer service, strong team player w/ positive attitude, desire to establish career with amazing company

Job Description:

• Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by client.
• Provide follow-up service by calling customers who have recently had service interactions.
• Maintain accurate records and documentation on service tickets.
• Follow up on shipped parts that require a parts return (RMA).
• Complete service documentation as required. Interface and work closely with advanced support specialists as required.
• Associate degree in Electronics/Computers/Biomedical Engineering or equivalent two year technical or military training in electronics is required.
• 5+ years’ service experience in the troubleshooting and repair of electronic systems, preferred.