Position : Customer and Data Support - Complaint Management

Location : Birmingham, AL

Duration : 12 Months contract

Total Hours/week : 40.00

1^st Shift

Client: Medical Device Company

Job Category: Healthcare

Level Of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Shift Timings: 8 AM -5 PM

Must haves:

· Good communication skills

· Good written & verbal skills

· Bachelor’s degree required

· Customer tech & support experience

· Organizational skills

Job Description:

· Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions.

· Typically is a college / university graduate or has equivalent experience.

· Has basic knowledge of theories, practices and procedures in a job family or skill related to software and support

· Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction.

· Develops competence in own area by performing routine work.

· This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform.

· This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions.

· Additionally this position will support other complaint management tasks across the platform. Ideal candidate will have some support experience with other Software as Service solutions.

· The ideal candidate will also have excellent written and verbal communication skills. This position will be remote.

Job requirements:

· Bachelor's degree preferred

· Proficient in Microsoft Office Products