Job Description:

Position : In-House Service Specialist

Location : San Antonio, TX

Duration : 12 Months Contract

Total Hours/week :40.00

2nd shift

Description:

• Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by Client.
• Provide follow-up service by calling customers who have recently had service interactions.
• Maintain accurate records and documentation on service tickets. Follow up on shipped parts that require a parts return (RMA).
• Complete service documentation as required. Interface and work closely with advanced support specialists as required.
• Associate's Degree in Electronics/Computers/Biomedical Engineering or equivalent two year technical or military training in electronics is required.
• Three to five years’ service experience in the troubleshooting and repair of electronic systems, preferred.