Position : Business Systems Analyst - Urgent Need

Location : San Diego, CA

Duration : 5 Month

Total Hours/week : 40.00

1^st Shift

Client: Medical Device Company

Job Category: Information Technology

Level of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Work hours - some flexibility: 8am-5pm/ 8:30a-5:30/9a-6p

3 must haves on the resumes:

• Communication/Listening, SAP business analysis experience, Attention to Detail.
• Willing to learn and ok with changing priorities (flexible).

Job Description:

• Service Efficiency Technical Business Systems Analysts are responsible for supporting day to day business operations for Global Customer Services enterprise systems.
• This role focuses on learning how associates and customers interact with client systems to support contracting, implementation, and servicing medical equipment.

• Core technologies include Salesforce Sales, Service, Field Service, and Community clouds and SAP ECC/CRM. This is a great role to receive mentorship and training from a wide variety of experts as you grow as a business systems analyst.

Qualifications:

• Bachelor's degree required or equivalent experience
• Experience working with a service organization with remediation/recall management processes (preferred)
• Specific knowledge of client business and customer needs (desired)
• Proficient with MS Suite (Excel, PPT, Visio) and SharePoint
• 2+ years SAP and/or Salesforce support or administration experience
• 2+ years Traditional and Agile project management methodologies

Day to day

• You show initiative and ownership, identify issues and problem solve, prioritize across project and support work, and escalate risks to management.
• This position is responsible for working closely with product owners and stakeholders to successfully execute on Salesforce/SAP projects while supporting production applications.
• You will provide initial triage on new support cases and help identify business requirements for new projects and enhancements.

General / Soft Skills:

• Effective verbal and written professional communication skills to different audiences
• Excellent listening skills, takes direction easily and accountable in all responsibilities
• Strong attention to detail, with a proactive approach to managing workload and tasks
• Knowledge seeker, with growth and continuous improvement mindset
• Take initiative, are a self-starter and take ownership
• Ability to critically think, be a team player and show up ready to jump in when needed
• Early adopter of technology, with ability to learn and adapt efficiently and effectively
• Knowledge of industry-recognized project management methodologies
• Effectively navigates matrixed structure to meet deliverables and build relationships

Team Responsibilities:

• Partner with Product Owners and Solution Leads on user story development, test strategy and execution.
• Support testing strategy and act as subject matter experts to build test plan: scenarios, test cases, execution, hand-off to PO or back to dev team
• Support change management process end user training
• Work with Product Owners to synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Essential part of an agile delivery team releasing monthly enhancements.
• Partner with Product Owner and Solution Lead as end-to-end Feature Owner for solutions within larger programs
• Support technology projects from business case through delivery
• Support requirements gathering workshops and facilitate stakeholder alignment
• Answer questions from developers and clarify requirements
• Understand and execute HPALM test scripts as needed for validation.

Business Systems Analyst Responsibilities

• Leading requirement gathering meetings, capturing action items, next steps, and sending out meeting notes.
• Facilitate project team and stakeholder meetings.
• Ability to successfully build relationships with stakeholders.
• Working with team to identify test scenarios.
• Writing test scripts, conducting user acceptance testing, and training.
• Ability to act as subject matter expert.
• Demonstrates understanding of project governance expectations (scope management, tollgates, and risk and change management)
• Maintain detailed project documentation including meeting minutes, action items, issues list and risk management plans
• Support Project Teams on planning, scheduling, and execution of all deliverables within the scope of the project or program
• Demonstrates a proactive approach to identify and manage risks to project success
• Communicates impact, challenges, roadblocks, and insights effectively and concisely to appropriate audiences; develops effective action plans for resolution
• Drives clear, concise communications to multiple audiences on project status and updates
• Participates in requirements scoping, research and prioritization with key stakeholders, and constructively challenges to reduce complexity and establish needs vs. wants
• Partners with subject matter experts to craft ideal state for system and process, and utilizes agile methodology to iteratively improve

Enterprise Systems Operations Support

• Chatter and GMB support channels.
• Monitor systems for support requests, submit break/fix cases, system enhancement requests.
• Ensure all support channels are covered to enable team members to take PTO/sick days.
• Maintain support team SLAs (16 business hour response time).
• Support for on-boarding and off-boarding users and customers.
• GRC Role Owner and Data Approver.
• Subject matter expert in specific coverage areas.
• Helping users navigate systems and answer questions.
• Provide systems expertise in specific areas they are responsible for.