Position                            : Customer Order Management
Location                           : Vernon Hills, IL  
Duration                           : 3 Months
Total Hours/week            : 40.00
1^st Shift
Client                                 : Medical Devices Company
Job Category                    : Professional
Employment Type            : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Note

Pay Rate: $29.92/hr

Job Description:

• Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
• Demonstrates working knowledge of business practices and procedures. Demonstrates working knowledge of product/service features used in customers' businesses.
• Interprets and applies systems knowledge and tools to manage customer requests with supervision. Resolves routine problems/issues.
• High School Diploma.
• Coordinates problem resolution with alternate sources.
•  Offers customers alternatives based on available tools and information.

• Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills.
•  Applies knowledge / skills to complete a variety of day-to-day activities within own area.
• Works with moderate supervision / guidance; accountable for individual results and impact on team. Able to work within multiple software systems, including Excel, SAP and PowerBI (reporting systems).
•  Good communications and organizatinal skills.