Title/Role: FL-DBPR – CTMH Compliance Officer
Worksite Address: 325 W. Gaines St. Tallahassee, Florida 32309
CAI Contract Manager (CAI Use Only): Sherry Mellow
Engagement Type: Contract
Job Short Description

The Compliance Officer will support the Florida Department of Business and Professional Regulation (DBPR), Condominiums, Timeshares and Mobile Homes (CTMH) division by reviewing and analyzing complaints, communicating with complainants, interpreting applicable Florida statutes, and documenting case activities.

Job Complete Description:

This is an approximately 11-week assignment requiring strong communication, organization, customer service, and complaint-analysis skills. Experience with Versa and OnBase is highly desirable.

Pay Rate $38.14/hr
Working Hours: Monday to Friday from 8 AM to 5 PM.

Roles and Responsibilities

• Contact constituents and complainants to discuss details and clarify information related to submitted complaints.
• Review applicable Florida statutes and compare statutory requirements with complaint information.
• Analyze complaints to determine relevant issues and applicable Division jurisdiction.
• Explain the Division's jurisdiction and case status to complainants in a professional manner.
• Inform complainants when a case is being closed and communicate the applicable reason.
• Provide appropriate resources, information, or referrals when necessary.
• Prepare written correspondence for complainants after receiving supervisor approval.
• Close cases by entering appropriate codes, activities, and statutes in the Versa system.
• Record and maintain case-related actions and information in the OnBase system.
• Maintain professional and courteous communication when interacting with members of the public.
• Complete assigned responsibilities within the established project timeline.

Experience

• Previous professional experience working directly with the public.
• Experience handling and analyzing complaints.
• Experience communicating with the public in a professional work environment.
• Experience reviewing information and determining relevant issues.
• Experience interpreting or working with Florida State statutes is required.
• Experience using Versa is highly desired.
• Experience using the OnBase system is highly desired.

Key Skills

• Complaint analysis and case assessment
• Florida statute interpretation
• Excellent written and verbal communication
• Customer service and public interaction
• Case documentation and record maintenance
• Strong organizational skills
• Attention to detail
• Professional judgment and problem-solving
• Ability to explain information clearly to complainants
• Ability to manage assigned work within deadlines
• Computer and case-management system skills

Eligibility & Qualifications

• High school diploma or equivalent.
• Ability to speak and understand English.
• Ability to read and interpret Florida State statutes.
• Ability to communicate appropriately and professionally in both written and verbal formats.
• Professional experience working with members of the public.
• Ability to analyze complaints and document case activities accurately.
• Ability to commit to and complete the approximately 11-week project timeline.
• Bachelor's degree is highly desired.
• Experience with Versa and OnBase is preferred.

Questions:

1. Your candidate's Pay Rate for this requisition must be $38.14 Do you accept this requirement?
2. Please list your candidate's email address.
3. Please list the city and state where your candidate currently resides.
4. How soon can your candidate start if selected for this opportunity?
5. Have you confirmed that your candidate is aware of AND can successfully complete the mandatory pre-employment screening requirements detailed in the Compliance tab of this VectorVMS requisition?
6. If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contract?
7. If applicable (safety sensitive positions), do you attest that your candidate is willing to adhere to any customer dress/safety equipment requirements, in compliance with ANSI and OSHA, and that such equipment will be provided at your company’s/candidate’s expense?
8. Is your candidate aware this is a contract/temporary position, and the agency does not offer benefits including PTO and paid holidays?
9. Is your candidate aware this is a short term assignment and committed to complete the project?
10. Does your candidate have experience using Versa Regulations with DBPR?
11. Does your candidate have experience using OnBase system?
12. What position listed on the candidate resume show experience with Florida statutes?
13. WHAT WORK LOCATION DOES YOUR CANDIDATE PREFER?

Standard Onboarding Items:

e-Verify Initial Case Result:

e-Verify date initiated, date completed, & Initial Case Result must be attached after start of engmnt.  If you are unable to run e-Verify on resource, enter the specific reason in the comment field

FL- Contract Policy and Training Awareness Attestation

Please confirm you have reviewed the attached document with your candidate attesting to these terms for this engagement with the State of Florida.