Position       : Office Services Coordinator

Location : Stuart, FL

Duration : 12 Months Contract

Total Hours/week :40.00

2 days 9:30-6:00pm 2 days 10:30-7:00pm and 1 day 9:00-5:30pm

Description:

Skill sets most needed:

• Knowledge in DME supplies and Insurance
• Good computer skills working in multiple systems
• Detail oriented
• Good communication
• The ability to adapt to constant changes

Position Purpose:

• To audit, revise, and submit patient product orders for processing to Distribution.
• To include preparation and submission of order billing directly to patient or the insurance carrier

Primary Duties And Responsibilities:

• Enter or update customer data in Goldmine, FastTrack, and/or the Reorder program to ensure accuracy
• Create or merge patient accounts to ensure that the most accurate information is submitted for the patient order or billing
• Audit and update data relative to profit margins, physician credentials, and patient orders and billing codes to ensure order and billing accuracy
• Transfers data received in patient record to electronic documentation to attach to the electronic patient record
• Quality checks all orders before being approved and processed for order completion in distribution
• Reviews compiled billing codes, order, and patient demographic before processing patient billing via electronic claims submission
• Develops and maintains knowledge in medical terminology, billing and insurance guidelines
• Ability to identify and professionally resolve order processing related issues
• Track daily production and submit daily sales logs to direct supervisor

Ancillary Duties And Responsibilities:

• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities:

•  No supervisory responsibilities
• Provides work direction only
• Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

Minimum Requirements Or Qualifications:

• (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Education/Experience:

• High School Diploma or general education degree (GED);
• one to two years related experience and/or training; or equivalent combination of education and experience.

Skills:

Language:

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
• Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply intermediate math skills.

Reasoning:

• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

Computer:

• Knowledge of Microsoft Office Applications, Access or other database software.

Telecommunications:

• ability to utilize or knowledge of call center telecommunications software

Licensure or Certifications required:

• No certifications required

Work Requirements:

• Ability to work some evening shifts, weekends, and overtime as needed

Physical Demands:

• (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
•  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. )
• While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

Work Environment:

• (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. )
• While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions.
• The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

Disclaimer:

• The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.
• The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
• Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.