Position : Customer Care Specialist

Location : Stuart, FL

Duration : 12 Months contract

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Level of Experience: Entry Level or Mid-Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Work Hours: 11:00am-7:00pm.

Description:

Position Purpose:

• The Customer Care Specialist’s primary responsibility is to convert prescription referrals and end-user leads into new business, while maintaining positive relationships with consumers and provider partners.

Primary Duties and Responsibilities:

• Process incoming prescriptions as assigned and facilitate transition to dealer.
• Responsible for account creation in Salesforce and LMS CRM systems.
• Responsible for document procurement from clinician offices when necessary to sample.
• Develop and maintain excellent consumer relationships.
• Develop and maintain relationships with provider partners.
• Support outside sales with prescription management, dealer relationships and clinician offices.
• Works in conjunction with Bard Care Sales and Marketing teams to expand and develop the prescription program, convert end-user business and meet the goals and objectives of sales and marketing campaigns.
• Maintain accurate patient records in Salesforce.
• Manage sample order requests shipped from the Global Distribution Center.
• Support calls and sample requests from the 800 Line.
• Works in conjunction with Data Integrity Coordinator and Auditor to support KPI metrics and other initiatives as defined by program, company, and department goals and objectives.

Ancillary Duties and Responsibilities

• Maintain an exceptional level of customer service coupled with professionalism during each consumer, provider and clinician interaction.
• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities:

• No supervisory responsibilities
• Provides work direction only
• Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

Minimum Requirements or Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of
• The knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education/Experience:

• Associates Degree or equivalent preferred; two to three years related experience and/or training in a clinical environment; or equivalent combination of education and experience.

Skills:

Language:

• Ability to read, analyze, and interpret medical documentation, medical supply publications, patient account history, technical procedures, and/or training tools.
• Ability to effectively and positively communicate via phone and email.
• Must always practice excellent verbal and written communications skills.

Math:

• Ability to solve basic math equations.
• Ability to calculate figures and amounts such as percentages, daily/monthly frequency of use, order quantities, product quantity on hand and patients out of pocket cost.

Reasoning:

• Ability to solve practical problems and deal with a variety of variables. Ability
• To interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Advanced ability to formulate decisions to rapidly developing challenges.

Computer:

• Knowledge of Microsoft Office Applications.
• Excellent data entry, proofreading and typing skills. Experience with Access, Tableau, JDE and/or Salesforce is desirable.

Telecommunications:

• Ability to utilize or knowledge of call center telecommunications software.

Licensure or Certifications required:

• No certifications required

Work Requirements:

• Ability to work some evening shifts, weekends, and overtime as needed

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions.
• The noise level in the work environment is usually moderate.
• The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.