Position : Claims Order Management Specialist – Entry Level

Location : San Antonio, TX

Duration : 12 Months

Total Hours/week : 40.00

1^st Shift

Client: Medical Device Company

Job Category: Customer Service

Level of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Workdays/hours: M - F 8am - 5pm

Job Description:

• Claims department is responsible for providing post order support to resolve disputes submitted by our customer base.
• This is a data entry position with majority of workflow coming through email. Must have reliable WIFI.
• This position works closely with the Claims Team Lead to ensure the department’s stated goals and quality standards are achieved through continuous improvement and efficiency gains opportunities.
• This position works closely with BD’s National Contracts, Pricing, Sales Support, GDC and Transportation departments.
• This position is responsible for a multitude of tasks including, but not limited to the following: investigating and processing credits, debits and rebilling’s associated with over, short and damages, pricing discrepancies, customer requested returns. The duties of this position will adjust to the needs of the business as it grows and provide appropriate back-up support.
• Seeking Candidates that have the ability to demonstrate good writing, critical thinking, data entry and computer skills while maintaining a positive attitude.
• Interprets and applies systems knowledge and tools to manage customer requests with supervision.
• Resolves routine problems/issues. Coordinates problem resolution with alternate sources.
• The ability to develop knowledge and skills in own area; may still be acquiring / expanding higher level skills.
• Applies knowledge / skills to complete a variety of day-to-day activities within own area.
• Works with moderate supervision / guidance; accountable for individual results and impact on team.