Position : Customer Service Associate Level II

Location : Tempe, AZ

Duration : 4 Months Contract

Total Hours/week : 40.00

1^st Shift

Client: Medical Device Company

Level Of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Shift: 730 AM  – 4:00 PM

Description:

• Provide internal customer service support for the client Peripheral Intervention Sales Force and external support for BDPI Domestic Customers.

Essential Job Functions:

• Works with customers to resolve issues and ensure that escalations are quickly and effectively handled
• Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives
• Answer incoming customer inquiries by phone and email
• Places orders for customer by phone, email and fax for shipment from client for over 4000 products codes
• Determines requirements by working with customers
• Utilize a customer relationship application and /or database to record activities and research product information
• Provide support and assistance to the outside sales force
• Handle requests for returned product
• Work with other teams cross-functionally to resolve customer and sales force issues
• Respond to inquiries by clarifying desired information; research, locate, and provide information
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests
• Update job knowledge by participating in educational opportunities
• Enhance client reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Basic Skill / Competency Requirements:

• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving
• Skilled in the use of personal computers and Microsoft Office including Word, Excel, PowerPoint and Outlook
• Ability to work with and maintain confidential information
• Ability to resolve potentially stressful Customer interactions
• Excellent organizational Skills ability to successfully multi-task and handle a high volume of work.
• Ability to be flexible in work schedule, including a willingness to work overtime as needed
• Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate
• Positive and Professional attitude

Education And Experience Requirements:

• High School Diploma; Associates Degree or Bachelor’s Degree a plus
• One (1) or years Customer Service experience desired; preferable in a Call Center environment

Mathematical Skills:

• Ability to solve basic Math equations.

Reasoning Ability:

• This position requires the ability to formulate decisions to new rapidly developing challenges.
• Attention to detail is paramount.
• Ability to learn quickly is a must.
• Decisions must be made in a timely manner to service the needs of customers and/or Sales Territory Managers.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment.
• The employee frequently is required to talk and hear.
• The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.
• This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs. will be required.

About Client:

Client is an American multinational medical technology company that manufactures and sells medical devices and also provides consulting and analytics services in certain geographies.

It was one of the first companies to sell U.S.-made glass syringes. It was also a pioneer in the production of hypodermic needles and ranked #195 in the 2019 Fortune 500 list.

It was also listed among the top 100 companies in Newsweek's 2009 Green Rankings. Ranking of the 500 largest American corporations based on environmental performance, policies, and reputation. Placed third in the health care sector and 83rd overall

#Customer Service #Call Center #Data Entry #Customer Support